A status summary for ESET Mail Security will be displayed in the primary window with detailed information about your system. Normally, when everything is working without any issues, the protection status is MONITOR_GREEN green. However, the protection status might change in certain circumstances. Protection status will change to MONITOR_ORANGE orange or MONITOR_RED red, and a warning message will be displayed if one of the following occurs:

Warning message

Warning message detail

Mail server antivirus protection disabled

Click Enable antivirus protection in the Monitoring or re-enable Antivirus and antispyware protection in the Setup pane of the main program window.

Mail server integration disabled

Mail server integration was disabled by the user. Click Edit integration setting to enable Mail transport protection.

Antispam engine has limited cloud connectivity exlink

This indicates connection issues. Make sure relevant ports are enabled.

A potentially unwanted application (PUA) is a program that contains adware, installs toolbars or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks.

Product not activated or License expired

This is indicated by the protection status icon turning red. The program is not able to update after the license expires. Follow the instructions in the alert window to renew your license.

ESET LiveGrid® is disabled

This problem is indicated when ESET LiveGrid® disabled in Advanced setup.

Real-time file system protection is paused

Click Enable Real-time protection in the Monitoring tab or re-enable Real-time file system protection in the Setup tab of the main program window.

Operating system is not up to date

The System updates window shows the list of available updates ready to be downloaded and installed.

Your device will soon lose protection

Click See your options for details how to update your version of Microsoft Windows. If you are running Microsoft Windows Server 2008 R2 SP1, ensure your system is compatible with SHA-2. Apply the patches according to your specific operating system version.

Computer restart required

Click Restart computer if you want to restart your system immediately, or click Dismiss if you plan to restart later.

Network attack protection (IDS) is paused

Click Enable Network attack protection (IDS) to re-enable this feature.

Botnet protection is paused

Click Enable Botnet protection to re-enable this feature.

Web access protection is paused

Click Enable Web access protection in the Monitoring or re-enable Web access protection in the Setup pane of the main program window.

Anti-Phishing protection is non-functional

This feature is not functional because other required program modules are not active.

Policy override active

The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete. If you are managing ESET Mail Security using ESET PROTECT and have a policy exlink assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy.

If you are unable to solve a problem, search the ESET Knowledgebase exlink. If you still need assistance, you can Submit support request exlink. ESET Technical Support will respond quickly to your questions and help find a resolution.