Perform diagnostics

If ESET LiveGuard Advanced is not working:

•Ensure that you meet all requirements.

•In the Web Console, look for a cause using the following instructions.

ESET LiveGuard Advanced subscription

1.Log in to the ESET PROTECT Web Console.

2.Click More > Subscription Management.

3.Verify if your ESET LiveGuard Advanced subscription is listed. If the subscription is not there, add it using your ESET Business Account/ESET MSP Administrator/ESET PROTECT Hub. If you get your subscriptions from ESET Business Account/ESET PROTECT Hub, ensure that the displayed icon is the following:. This icon indicates the ESET Business Account/ESET PROTECT Hub account.

Users running supported Linux applications can verify their subscription and seat ID locally using a Linux terminal.

•Verify the subscription on ESET Server Security for Linux.

•Verify the subscription on ESET Endpoint Security for Linux.

Module activation

1.Navigate to Computers menu.

2.Click the computer > Details or View Details.

3.Open the Details section > click the Modules & Subscriptions tab.

4.Look for the ESET LiveGuard Advanced subscription. If the subscription is not there, activate the module.

Module configuration

1.Click Computers > click the computer > Details or View Details > Configuration and click Request configuration.

2.When the configuration is received (click the refresh button to update your view), click the security application > Open Configuration, click Protections > Cloud-based protection (see the path to the setting for your application), and check if ESET LiveGrid® and ESET LiveGuard Advanced are enabled. If needed, configure the policy to enable ESET LiveGuard Advanced on your machine.

If there is no application on the Configuration tab after the configuration is received, install a supported ESET security application on the target machine.