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Introduction

The purpose of the ESET Log Collector application is to collect specific data, such as configuration and logs, from a machine of interest to facilitate a collection of the information from the customer's machine during a support case resolution. You can specify what information to collect from the pre-defined list of artifacts, the maximum age of log records collected, the format of the collected ESET logs and the name of the output ZIP file that will contain all collected files and information. If you run ESET Log Collector on a machine that does not have an ESET security product installed, only Windows event logs and running processes dumps can be collected.


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The ESET Log Collector has the same systems requirements as your ESET security product. ESET Log Collector runs on any Microsoft Windows operating system version.

ESET Log Collector collects selected information automatically from your system to help resolve issues quicker. When a case is opened with ESET Technical Support, you may be asked to provide logs from your computer. ESET Log Collector will make it easy for you to collect the needed information.

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The ESET Log Collector contains all languages in a single executable. It lets you switch the language when startup without downloading the correct localized version. The language to be used is either detected automatically or can be selected explicitly. There are two ways to specify language explicitly:

1.Use the command line switch /lang:<language_code>

2.Rename the file to ESETLogCollector_<language_code>.exe

Available values of language codes: ARE, BGR, CSY, DAN, DEU, ELL, ENU, ESL, ESN, ETI, FIN, FRA, FRC, HUN, CHS, CHT, ITA, JPN, KKZ, KOR, LTH, NLD, NOR, PLK, PTB, ROM, RUS, SKY, SLV, SVE, THA, TRK, UKR


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The ESET Log Collector is distributed as a 32-bit application. To ensure its full operation on a 64-bit system, it contains a 64-bit executable of ESET Log Collector embedded as a resource, which is extracted into a Temp directory and executed when a 64-bit system is detected.

You can use ESET Log Collector in two modes:

Graphical user interface (GUI)

Command line interface (CLI) (since version 1.8). When no command line parameters are specified, the ESET Log Collector will start in the GUI mode.

ESET product logs are collected either as original binary files or filtered binary files (default is filtered binary files) when the ESET Log Collector is operated using a GUI. In the case of a filtered binary export, you can select the maximum age of exported records. The maximum number of exported records is 1 million per log file.


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Another feature of ESET Log Collector is converting collected ESET binary log files (.dat) to XML or text file format. However, you can only convert the collected ESET binary log using ESET Log Collector Command line interface (CLI).