Protections

Protections guard against malicious system attacks by controlling file, email and internet communications. For example, remediation will start if an object classified as malware is detected. Protections can eliminate it by blocking it and then cleaning, deleting or moving it to quarantine.

To configure protections in detail, open Advanced setup > Protections.

In this section:

• Detection responses
• Reporting setup
• Protection setup

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Detection responses

Detection responses enable you to configure reporting and protection levels for the following categories:

• Malware detections (powered by machine learning)—A computer virus is a piece of malicious code that is prepended or appended to existing files on your computer. However, the term “virus” is often misused. "Malware” (malicious software) is a more accurate term. Malware detection is performed by the detection engine module combined with the machine learning component. Read more about these types of applications in the Glossary.

• Potentially unwanted applications—Grayware or potentially unwanted applications (PUAs) is a broad category of software, whose intent is not as unequivocally malicious as other types of malware, such as viruses or trojan horses. However, it could install additional unwanted software, change the behavior of the digital device, or perform activities not approved or expected by the user. Read more about these types of applications in the Glossary.
• Suspicious applications—Includes programs compressed with packers or protectors. These types of protectors are often exploited by malware authors to evade detection.
• Potentially unsafe applications—Refers to legitimate commercial software that has the potential to be misused for malicious purposes. Examples of potentially unsafe applications (PUAs) include remote access tools, password-cracking applications, and keyloggers (programs recording each keystroke typed by a user). Read more about these types of applications in the Glossary.

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Reporting setup

When a detection occurs (e.g., a threat is found and classified as malware), information is recorded to the Detections log, and Desktop notifications occur if configured in ESET Endpoint Antivirus.

A reporting threshold is configured for each category (referred to as "CATEGORY"):

1. Malware detections
2. Potentially unwanted applications
3. Potentially unsafe
4. Suspicious applications

Reporting is performed with the detection engine, including the machine learning component. You can set a higher reporting threshold than the current protection threshold. These reporting settings do not influence blocking, cleaning or deleting objects.

Read the following before modifying a threshold (or level) for CATEGORY reporting:

Availability of ESET Endpoint Antivirus protection modules

Determine product version, program module versions and build dates

Keynotes

Several keynotes when setting up an appropriate threshold for your environment:

• The Balanced threshold is recommended for most of the setups.
• The Cautious threshold is recommended for environments where the priority focuses on minimizing false identified objects by security software.
• The higher reporting threshold, the higher detection rate but a higher chance of falsely identified objects.
• From the real-world perspective, there is no guaranty of a 100% detection rate as well as a 0% chance to avoid incorrect categorization of clean objects as malware.
• Keep ESET Endpoint Antivirus and its modules up-to-date to maximize the balance between performance and accuracy of detection rates and the number of falsely reported objects.

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Protection setup

If an object classified as CATEGORY is reported, the program blocks the object and then cleans, deletes or moves it to Quarantine.

Read the following before modifying a threshold (or level) for CATEGORY protection:

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Best practices

UNMANAGED (Individual client workstation)

Keep the default recommended values.

MANAGED ENVIRONMENT

These settings are usually applied to workstations via a policy.

1. Initial phase

This phase might take up to a week.

• Set up all Reporting thresholds to Balanced.
  NOTE: If needed, set up to Aggressive.
• Set up or keep Protection for malware as Balanced.
• Set up Protection for other CATEGORIES to Cautious.
  NOTE: It is not recommended to set up the Protection threshold to Aggressive in this phase because all found detections would be remediated, including the falsely identified ones.
• Identify falsely identified objects from Detections log and add them to Detection exclusions first.

2. Transition phase

• Implement the "Production phase" to some of the workstations as a test (not for all workstations on the network).

3. Production phase

• Set up all Protection thresholds to Balanced.
• When managed remotely, use an appropriate antivirus pre-defined policy for ESET Endpoint Antivirus.
• Aggressive protection threshold can be set if the highest detection rates are required and falsely identified objects are accepted.
• Check Detection log or ESET PROTECT On-Prem reports for possible missing detections.

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