Requirements and supported products

Requirements

Your environment should meet the following prerequisites for the proper functioning of ESET Dynamic Threat Defense:

A working ESET Business Account synchronized with ESET Security Management Center

ESET Security Management Center version 7.x installed

Version 7.x of compatible ESET security products installed

A Valid license for ESET Dynamic Threat Defense

Activated Security products with ESET Dynamic Threat Defense License

ESET Dynamic Threat Defense enabled in policies for compatible Security products

Network requirements on opened ports are the same as for ESET LiveGrid®.

oAccess to ESET Dynamic Threat Defense online servers

Access Rights in ESMC

In the ESMC Web Console, the submitted files and results of analysis are only visible to a user with access rights to the device that submitted that file. You can manually submit a detection from the Web Console if you have the Use permission for the computer that reported the detection and Write permissions for Send File to EDTD functionality over your home group.

Roaming endpoints - if a device cannot reach the ESMC Server but can reach ESET cloud servers, files submitted by that device are only visible after the device is connected again to the ESMC Server.

Performance

You can use Apache HTTP Proxy to cache the results coming from ESET Dynamic Threat Defense. Caching improves your network performance by decreasing the load.

We recommend that you install the Apache HTTP Proxy on a separate machine, not together with the ESMC. Caching high amounts of files would decrease the ESMC performance. In high availability environments, we recommend installing each component on a separate machine  (ESMC Server, Apache HTTP Proxy, Database server). We also do not recommend running other resource-intensive applications besides the ESMC on the same machine.

Another way to improve the overall performance is to decrease the number of submitted files. You can exclude files, folders, or processes to prevent sending your private files for analysis or to decrease the load. Read more about exclusions here.

Supported products

Submitting files for analysis in ESET Dynamic Threat Defense is supported only from certain products. The list of submitted files is only available in the supported version of the management console.

Security products

Product

Version

ESET Endpoint Antivirus *
ESET Endpoint Security

icon_success version 7 and later

ESET Mail Security

icon_success version 7 and later

ESET File Security for Windows Server

icon_success version 7 and later

* ESET Dynamic Threat Defense functionality is the same for both ESET Endpoint Antivirus and ESET Endpoint Security. In this manual, we only refer to ESET Endpoint Security to make the text easier to understand. ESET Endpoint Antivirus users should follow the instructions for ESET Endpoint Security in this guide.

Management consoles

Product and version

Support

ESET Security Management Center 7.x

icon_success

ESET Remote Administrator 6.x and older

unavailable

ESET Cloud Administrator

unavailable

important

Operating systems not supported

ESET Dynamic Threat Defense is not supported on client machines with Windows XP and Windows Server 2003. These systems do not support TLS 1.2 which is necessary for the secure transfer of sample files.

Supported Proxy

For Windows users, we recommend that you use Apache HTTP Proxy which is included in the all in one installer of ESET Security Management Center or available for download as a standalone installer from the ESET download site.

Linux users should use a properly configured Apache of version 2.4 provided by their distribution. ESMC Virtual Appliance has the properly configured proxy included. See the HTTP Proxy chapter for more information.