Requirements and supported products

Requirements

Your environment should meet the following prerequisites for the proper functioning of ESET Dynamic Threat Defense:

A working ESET Business Account or ESET MSP Administrator account synchronized with a ESET management console

One of supported ESET remote management consoles

Version 7.x or later of compatible ESET security products installed

A Valid license for ESET Dynamic Threat Defense

Activated Security products with ESET Dynamic Threat Defense License

ESET Dynamic Threat Defense enabled in policies for compatible Security products

Network requirements on opened ports are the same as for ESET LiveGrid®.

oAccess to ESET Dynamic Threat Defense online servers

Access Rights in remote management consoles

In the Web Console, the submitted files and results of analysis are only visible to a user with access rights to the device that submitted that file. You can manually submit an executable file reported from ESET Enterprise Inspector from the Web Console. You need to have the Use permission for the computer that reported the detection and Write permissions for Send File to EDTD functionality over your home group.

Roaming endpoints - if a device cannot reach the ESET PROTECT / ESMC Server but can reach ESET cloud servers, files submitted by that device are only visible after the device is connected again to the Server.

Performance

You can use Apache HTTP Proxy to cache the results coming from ESET Dynamic Threat Defense. Caching improves your network performance by decreasing the load.

We recommend that you install the Apache HTTP Proxy on a separate machine, not together with the ESET Security Management Center/ESET PROTECT. Caching high amounts of files would decrease the server's performance. In high availability environments, we recommend installing each component on a separate machine  (ESET Security Management Center/ESET PROTECT Server, Apache HTTP Proxy, Database server). We also do not recommend running other resource-intensive applications besides the ESET Security Management Center/ESET PROTECT on the same machine.

Another way to improve the overall performance is to decrease the number of submitted files. You can exclude files, folders, or processes to prevent sending your private files for analysis or to decrease the load. Read more about exclusions here.

Supported licenses

ESET Dynamic Threat Defense can be activated by:

1, 2, 3 year licenses and subscription license from EBA

subscription-like MSP licenses from ESET MSP Administrator

Supported products

Submitting files for analysis in ESET Dynamic Threat Defense is supported only from certain products. The list of submitted files is only available in the supported version of the management console.

Security products

Product

Version

ESET Endpoint Antivirus  for Windows*
ESET Endpoint Security for Windows

icon_success version 7 and later

ESET Mail Security for Microsoft Exchange

icon_success version 7 and later

ESET File Security for Windows Server

icon_success version 7.x

ESET Server Security for Windows Server

(formerly ESET File Security for Windows Server)

icon_success version 8 and later

ESET Endpoint Antivirus for Linux

icon_success version 8.1 and later

ESET Server Security for Linux

icon_success version 8.1 and later

* ESET Dynamic Threat Defense functionality is the same for both ESET Endpoint Antivirus and ESET Endpoint Security. In this manual, we only refer to ESET Endpoint Security to make the text easier to understand. ESET Endpoint Antivirus users should follow the instructions for ESET Endpoint Security in this guide.

Management consoles

Product and version

Support

ESET PROTECT 8.x

icon_success

ESET Security Management Center 7.x

icon_success

ESET Remote Administrator 6.x and older

unavailable

ESET PROTECT Cloud

icon_success


important

Operating systems not supported

ESET Dynamic Threat Defense is not supported on client machines with Windows XP and Windows Server 2003. These systems do not support TLS 1.2 which is necessary for the secure transfer of sample files.

Supported Proxy

For Windows users, we recommend that you use Apache HTTP Proxy which is included in the All in one installer of remote management console. You can also download it as a standalone installer from the ESET download site.

Linux users should use a properly configured Apache of version 2.4 provided by their distribution. ESET PROTECT Virtual Appliance has the properly configured proxy included. See the HTTP Proxy chapter for more information.