If you are installing ESET Cyber Security for the first time, you must allow System Extensions to be fully protected.
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Make sure ESET Cyber Security is activated before you follow the steps to allow system extension.
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Follow the steps here if you have macOS Sequoia (15)
1.Open System Settings.
2.Select General from the left menu.
3.Select Login Items & Extensions and scroll down to Extensions.
4.Click on the information symbol  next to Endpoint Security Extensions, use the toggle to turn on ESET Real-time File System Protection. Use your Touch ID or click Use Password, type in your Password and click OK. Click Done.
5.Click on the information symbol next to Network Extensions, use the toggle to turn on ESET Web and Email Protection. Use your Touch ID or click Use Password, type in your Password and click OK.
6.When the ESET Web and Email Protection alert prompts you to Add proxy configuration, select Allow.
7.Use the toggle to turn on ESET Network Access Protection. Use your Touch ID or click Use Password, type in your Password and click OK.
8.When a notification appears that ESET Cyber Security Would Like to Filter Network Content, click Allow. Otherwise the firewall will not work.
9.An alert window might appear stating that Your device is connecting to a new network, specify if the network you are connected to is Private or Public. More information about network types.
10.Click Done. |
Follow the steps here if you have macOS Ventura (13.x) or macOS Sonoma (14.x)
1.Open System Settings.
2.Select Privacy & Security from the left menu.
3.Scroll down to the Security section, and click the Details button under the note "Some system software requires your attention before it can be used".
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If the note Some system software requires your attention before it can be used and the Details button are unavailable, system extensions were previously allowed, and no further action is needed.
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4.Use your Touch ID or click Use Password, type your User Name and Password, then click Unlock.
5.Enable ESET Web and Email Protection, ESET Real-time File System Protection and ESET Network Access Protection by clicking the toggles.
6.Click OK.
7.When the ESET Web and Email Protection alert prompts you to add proxy configuration, select Allow. If you do not allow proxy configuration when the alert shows, you must restart your computer to initiate the alert and have the option to allow proxy configuration again.
For a detailed step-by-step guide, visit our Knowledgebase article. Knowledgebase articles are not available in all languages.
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Follow the steps here if you have macOS Monterey (12.x) and earlier
1.Open System Preferences.
2.Select Security & Privacy.
3.Click the lock icon at the bottom left to allow changes in the settings window.
4.Use your Touch ID or click Use Password, type your User Name and Password, then click Unlock.
5.Click Details.
6.Select all ESET Cyber Security options.
7.Click OK. |
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Restarting the onboarding wizard
Open Finder > Applications > Control+click (or right-click) the ESET Cyber Security icon > select Show Package Contents from the shortcut menu > open Contents > open Helpers > Onboarding. The onboarding wizard will guide you through the necessary steps to have the full protection of ESET Cyber Security.
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