Last ECA license expiration

This topic describes the following license-related scenarios:

What happens to an ECA instance before and after the last ECA-eligible license expires.

What happens after the last ECA-eligible license is removed from ESET Business Account.


What happens to an ECA instance before and after the last ECA-eligible license expiration?

When your license is close to expiring, an alert will be displayed in the ESET Business Account interface. If the expiration date passes and you have not renewed your license or activated a new license, the license expired alert will be displayed in ESET Business Account. If an eligible license is not in place, a notification that your license will be suspended in 14 days will be displayed in ESET Business Account, and you will receive an email at the address specified in your administrator account.

You have a 14-day grace period to renew after your license expires. You will be notified in ESET Business Account and by email halfway through the grace period. After 14 days, your ECA use will be suspended. The instance will become inaccessible and non-functional. A suspended ECA instance will be stored, and can be accessed again by adding a new ECA-eligible license to ESET Business Account. Your ECA instance can remain in a suspended state for up to 30 days, after which it will be deleted permanently.

If your instance enters a suspended state, you will be notified in ESET Business Account and by email when there are 14 days left before your instance is deleted. You must activate a new, ECA-eligible license to restore access to your ECA instance.


What happens after the last ECA-eligible license is removed from EBA.

If no ECA-eligible licenses are present in ESET Business Account, your ECA instance will be suspended. The instance will become inaccessible and non-functional. A suspended ECA instance will be stored, and can be accessed again by adding a new ECA-eligible license to ESET Business Account. Your ECA instance can remain in a suspended state for up to 30 days, after which it will be deleted permanently.

If your instance enters a suspended state, you will be notified in ESET Business Account and by email when there are 14 days left before your instance is deleted. You must activate a new, ECA-eligible license to restore access to your ECA instance.