Known Issues
ESET DEM—Run ESET Deployment Package unsuccessfully
Verify the name of the script is correct. If the script name displays as "ESET DEM - Run Deployment Package", update the name to "ESET DEM—Run ESET Deployment Package. Update the variable name on line 5 of the script to "Encoded Input Data".
On-demand scan task for non-English applications must use the custom profile option
When creating an on-demand scan task for non-English applications, it is necessary to use the custom profile option to specify the exact name of the profile. For example, in our English language application, the smart scan profile is named "Smart scan". For other languages, this profile is called "Smart-Scan".
Policy Editor displays the following error(s): "Script Error: An error has occurred in the script on this page." and "A task was canceled."
On the ConnectWise Automate server and the remote device launching Control Center:
1.Install Visual C++ Redistributable for Visual Studio 2015 (both x86 and x64).
2.Close and reopen Control Center as an administrator.
Activation troubleshooting
|
Activation troubleshooting If the plugin sends the activation tasks successfully, but the machine does not activate, you need to update your plugin version, or the plugin is desynchronized. Use the Plugin Manager to check the DEM version and update it if necessary.
|
Decrypt a standalone system that is unable to start Windows
To decrypt a ESET DEM plugin for ConnectWise Automate managed device that is experiencing a Windows error prohibiting Windows from starting correctly, follow these steps in the support article: https://support.eset.com/kb8123