Installation prerequisites
Before you install the RMM solution, see the comparison of available platforms.
ConnectWise Automate RMM
ConnectWise Automate Server 11 or later (on-premises or cloud-based version)
ConnectWise Automate Server
For optimal operation of the ESET Direct Endpoint Management plugin for ConnectWise Automate, the ConnectWise Automate server should meet the minimum hardware and software requirements for your version of ConnectWise Automate. Also, on the ConnectWise Server and the remote device launching Control Center, install Visual C++ Redistributable for Visual Studio 2015 (both x86 and x64).
Products Supported
ESET Direct Endpoint Management plugin for ConnectWise Automate deploys the latest supported versions.
ESET Direct Endpoint Management plugin for ConnectWise Automate is compatible with the following ESET products:
ESET security product |
Product version |
|---|---|
ESET Endpoint Antivirus for Windows |
7.x, 8.x, 9.x, 10.x |
ESET Endpoint Antivirus for Linux |
7.x, 8.x, 9.x |
ESET Endpoint Security for Windows |
7.x, 8.x, 9.x, 10.x |
ESET Endpoint Security for macOS |
6.11 |
ESET Endpoint Encryption Client |
5.x |
ESET Server Security for Windows |
7.x, 8.x, 9.x |
ESET Server Security for Linux |
8.x, 9.x |
ESET Mail Security for Microsoft Exchange Server |
7.x, 8.x, 9.x |
Earlier versions of ESET security products |
Product version |
|---|---|
ESET Endpoint Antivirus for Windows |
6.6 |
ESET Endpoint Security for Windows |
6.6 |
ESET Endpoint Encryption Client |
4.x |
ESET File Security for Microsoft Windows Server |
6.5 |
ESET Mail Security for Microsoft Exchange Server |
6.5 |
|
ESET Endpoint Encryption users •The ESET Direct Endpoint Management plugin for ConnectWise Automate is not compatible with computers managed by ESET Endpoint Encryption (EEE) Server. •ESET Endpoint Encryption (EEE) is not supported on macOS. |
