ESET Online Help

Does the ESET End of Life policy apply to you?

Cookie Policy

Effective as of March 1, 2022

This Cookie Policy was created for a website operated by either ESET spol. s r.o. or any of its subsidiaries or partners, each of which is a separate legal entity and will be referred to as "ESET" or "We" in this Cookie Policy. As We use so-called "cookies" and similar technologies on our websites, We would like to be transparent about their use so all visitors can make informed choices regarding their own devices. This Cookie Policy is specifically focused on cookies.

What are Cookies?

Cookies are small text files that may be placed in your browser when you visit a website and then read if you visit the site again. Such information stored in cookies may be about you, your device or preferences, and they usually do not identify you directly. Some cookies are necessary so a website or a particular service can work properly and have an appropriate level of security. Some might be used for other purposes, e.g. for website personalization, analysis of website traffic or for advertising of products or services online. We categorized all cookies We use based on their purpose, as detailed in the Categories of cookies We use section. In the Cookies used by this website section, we list individual cookies used by this website and provide more specific information on them, including what they are used for and their expiry.

Types of Cookies

In the following sections, We distinguish between "first-party cookies" or cookies that are set by ESET and "third-party cookies" that are set by ESET´s partners. Our partners are third parties who provide us with certain services for our website, usually analytical or marketing services. Moreover, We also distinguish between "session" cookies that are stored only for the duration of your browser session on our website and "persistent" cookies, that are stored for a longer time period as indicated below and therefore can be read even if you decide to visit our website again.

Categories of Cookies We Use

Essential Cookies. These first-party cookies are necessary for the functioning and security of our website and the services you require. They are usually set in response to your actions to enable the use of certain functionality, such as remembering your cookie preferences, logging in or holding items in your cart. You cannot opt-out of these cookies. If you choose to block them via your browser, it may affect site functionality.

Analytical Cookies. These first and third-party cookies help us to get insight into how you interact with our website and each particular service by enriching our datasets with data from third-party tools. We use them to improve our website, services, and user experience, locate and solve bugs or other problems with them, and evaluate our campaigns’ effectiveness. These cookies would be only stored in your browser if you grant us your opt-in consent. If you choose not to grant consent for analytical cookies, We will only have a very limited possibility to monitor our site’s or campaign performance.

Marketing Cookies. These third-party cookies allow our marketing partners to track your activities on our website, for example, when you download or buy our product. Those data is then combined with other data about you to build a profile relating to your interests and to show you more relevant targeted ads on other websites. Marketing cookies would be only stored in your browser if you grant us your opt-in consent. If you choose not to grant your consent, online advertising displayed to you will be less targeted to your needs or preferences.

Cookies Used by This Website

Cookie

Cookie category

Cookie Purpose

Cookie Expiration

Domain

help-cookie-consent

Essential

This cookie stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

1 year

help.eset.com

help_mode

Essential

By default, the color look for this website is selected based on your operating system settings. This cookie overrides the default settings and saves the color look (normal mode or dark mode).

1 month

help.eset.com

Cookies used by this website and other ESET websites

Cookie

Cookie category

Cookie Purpose

Cookie Expiration

Domain

_gat_*****

Analytical

Set by Google Analytics to control the request rate.

1 minute

.eset.com

_hjid

Analytical

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 year

.eset.com

_hjFirstSeen

Analytical

This cookie is being set by Hotjar for performance and analytics purposes.

30 minutes

.eset.com

_hjAbsoluteSessionInProgress

Analytical

This cookie is being set by Hotjar for performance and analytics purposes.

30 minutes 19 seconds

.eset.com

_hjIncludedInSessionSample

Analytical

This cookie is set in relation to Hotjar tracking.

2 minutes

.eset.com, buy.eset.com

_gid

Analytical

Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics.

1 day

.eset.com

_ga_********

Analytical

This cookie stores a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics.

2 years

.eset.com

_ga

Analytical

Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics.

2 years

.eset.com

_gat

Analytical

Used to throttle request rate.

1 minute

.eset.com

_gcl_********

Marketing

This cookie is set by Google AdSense for experiments with 'cross-website' advertising.

3 months

.eset.com

_fbp

Marketing

This cookie is used by Facebook for advertising purposes and conversion tracking.

3 months 7 seconds

.eset.com

bscookie

Marketing

Cookie from LinkedIn used by share buttons and advertising tags.

2 years 11 hours 38 minutes

linkedin.com

_uetvid

Marketing

This cookie is used by Bing to determine which ads are served that may be relevant to the end user browsing the site.

1 year 3 weeks 4 days

.eset.com

_fbc

Marketing

This cookie is used by Facebook for advertising purposes and conversion tracking.

3 months 7 seconds

.eset.com

_uetsid

Marketing

This cookie is used by Bing to determine which ads may be relevant to the website visitor and should be shown on the site.

1 day

.eset.com

fr

Marketing

This cookie is used to better target Facebook ads to users.

3 months

.eset.com

IDE

Marketing

Cookie from DoubleClick (Google) which helps us to analyze and optimize our advertising campaigns.

1 year 3 months 4 days

.doubleclick.net

MUID

Marketing

This cookie is widely used by Microsoft as a unique user ID. It can be set by embedded Microsoft scripts. It is widely believed to synchronize between many different Microsoft domains, allowing users to be tracked.

1 year 3 months 4 days

.bing.com, .clarity.ms

Controlling cookies on your device

You can manage cookies set or used by our website by making your choices via the cookie consent banner. If you later change your mind about your cookie preferences, including when you would like to withdraw your consent, you can do it anytime by clicking on the Manage cookies link available at the website footer. The cookies set under your previous choices will remain stored in the browser but will not be used after your consent has been withdrawn. You may view or delete those cookies manually via your browser settings.

Changes to this Cookie Policy

We will change this Cookie Policy from time to time to reflect changes to our website, services provided or our practices. When we implement such changes, We will revise the "Last Updated" date on the top of this Cookie Policy.