Log files

Each ESET PROTECT component performs logging. ESET PROTECT components write information about specific events into log files. The location of log files varies depending on the component. The following is a list of log file locations:

Windows

ESET PROTECT component

Log files location

ESET PROTECT Server

C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\

ESET Management Agent

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\

See also Agent connection troubleshooting.

ESET PROTECT Web Console and Apache Tomcat

C:\ProgramData\ESET\RemoteAdministrator\Tomcat\Logs\

See also https://tomcat.apache.org/tomcat-9.0-doc/logging.html

Mobile Device Connector

C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs\

See also MDM troubleshooting.

Rogue Detection Sensor

C:\ProgramData\ESET\Rogue Detection Sensor\Logs\

Apache HTTP Proxy

C:\Program Files\Apache HTTP Proxy 2.[x.xx]\logs\
C:\Program Files\Apache HTTP Proxy 2.[x.xx]\logs\errorlog


note

C:\ProgramData is hidden by default. To display the folder:

1.Navigate to Start > Control Panel > Folder Options > View.

2.Select Show hidden files, folders, and drives and click OK.

ear_win_client_3

Linux

ESET PROTECT component

Log files location

ESET PROTECT Server

/var/log/eset/RemoteAdministrator/Server/
/var/log/eset/RemoteAdministrator/EraServerInstaller.log

ESET Management Agent

/var/log/eset/RemoteAdministrator/Agent/
/var/log/eset/RemoteAdministrator/EraAgentInstaller.log

Mobile Device Connector

/var/log/eset/RemoteAdministrator/MDMCore/
/var/log/eset/RemoteAdministrator/MDMCore/Proxy/

See also MDM troubleshooting.

Apache HTTP Proxy

/var/log/httpd/

ESET PROTECT Web Console and Apache Tomcat

/var/log/tomcat/

See also https://tomcat.apache.org/tomcat-9.0-doc/logging.html

ESET RD Sensor

/var/log/eset/RogueDetectionSensor/

ESET PROTECT Virtual Appliance

ESET PROTECT component

Log files location

ESET PROTECT VA configuration

/root/appliance-configuration-log.txt

ESET PROTECT Server

/var/log/eset/RemoteAdministrator/EraServerInstaller.log

Apache HTTP Proxy

/var/log/httpd

macOS

/Library/Application Support/com.eset.remoteadministrator.agent/Logs/

/Users/%user%/Library/Logs/EraAgentInstaller.log