Agent uninstallation and troubleshooting

The ESET Management Agent can be uninstalled in several ways.

Remote uninstallation using ESET PROTECT Web Console

1.Log in to ESET PROTECT Web Console.

2.From the Computers pane, select a computer from which you want to remove the ESET Management Agent and click New Task.

Alternatively, select multiple computers by selecting the corresponding check boxes and then click Actions > New Task.

3.Type a Name for the task.

4.From the Task category drop-down menu select ESET PROTECT.

5.From the Task drop-down menu select Stop Managing (Uninstall ESET Management Agent).

important

Important

Once you uninstall the ESET Management Agent from the client computer, the device is no longer managed by ESET PROTECT:

ESET security product may retain some settings after the ESET Management Agent has been uninstalled.

If the Agent is password protected, you will not be able to uninstall it. We recommend that you reset some settings that you do not want to keep (for example, password protection) to default settings using a policy before the device is removed from management.

All tasks running on the Agent will be abandoned. The Running, Finished or Failed execution status of this task may not be displayed accurately in ESET PROTECT Web Console depending on replication.

After the Agent is uninstalled, you can manage your security product via the integrated EGUI or eShell.

6.Review the task Summary and click Finish.

Trigger will be automatically created with ASAP execution. If you want to change the Trigger type, click Tasks > click the Client Task and select Show Details > select the Triggers tab > click the trigger and select Edit.

Local uninstallation

1.Connect to the endpoint computer where you want to remove the ESET Management Agent (for example via RDP).

2.Navigate to Control Panel > Programs and Features and double-click ESET Management Agent.

3.Click Next > Remove and follow the uninstallation instructions.

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Important

If you have set up a password using a policy for your ESET Management Agents, you will need to type the password during uninstallation. Alternatively, unassign the policy first before uninstalling ESET Management Agent.

Troubleshooting uninstallation of ESET Management Agent

See log files for ESET Management Agent.

You can uninstall ESET Management Agent using ESET Uninstaller or using a non-standard way (such as removing files, removing the ESET Management Agent service and registry entries). If there is an ESET endpoint product on the same machine, it will not be possible because of an enabled Self-Defense.