Problems after upgrade/migration of ESET PROTECT Server

If you are unable to start the ESET PROTECT Server service because of a damaged installation and unknown log file error messages, perform a repair operation using the steps shown below:

1.Navigate to Start > Control Panel > Programs and Features and double-click ESET PROTECT Server.

2.Select Repair and click Next.

3.Reuse your existing database connection settings and click Next. Click Yes if you are prompted for confirmation. You can find the database connection information here: %PROGRAMDATA%\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\startupconfiguration.ini

4.Select Use Administrator password already stored in the database and click Next.

5.Select Keep currently existing certificates and click Next.

6.Activate the ESET PROTECT Server with a valid license key or select Activate Later (see License management for additional instructions) and click Next.

7.Click Repair.

8.Connect to Web Console again and check if everything is OK.

Other troubleshooting scenarios:

ESET PROTECT Server is not running but there is a database backup:

1.Restore your database backup.

2.Verify the new machine uses the same IP address or hostname as your previous installation to ensure Agents will connect.

3.Repair ESET PROTECT Server and use the database you restored.

ESET PROTECT Server is not running but you have the exported server certificate and Certification Authority from it:

1.Verify the new machine uses the same IP address or hostname as your previous installation to ensure Agents will connect.

2.Repair ESET PROTECT Server using backup certificates (when repairing, select Load certificates from file and follow the instructions).

ESET PROTECT Server is not running and you do not have a database backup or ESET PROTECT Server Certificate and Certification Authority:

1.Repair ESET PROTECT Server.

2.Repair ESET Management Agents using one of the following methods:

•Agent script installer

•Remote deployment (this will require you to disable the firewall on target machines)

•Manual Agent component installer