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ESET PROTECT VA upgrade/migration

For upgrading or migrating your VA, you can perform the following:

Upgrade—Install a later version of ESET PROTECT components.

Migration—Move the ESET PROTECT Virtual Appliance to another instance of the same version.

Migration and upgrade—Move the ESET PROTECT Virtual Appliance to another instance of the later version.

There are two ways of upgrading your VA:

Using the database pull—Upgrades your whole Appliance (the underlying operating system), not just the ESET PROTECT Server. The process is more complicated and requires having two concurrent appliances during the transition period. We recommend using the database pull to upgrade to the major versions or as a troubleshooting method.

Upgrading via Components Upgrade task in the Web Console—The process is more simple and does not require access to the appliance, only to the Web Console. We recommend this procedure for minor and hotfix upgrades. Components upgrade does not upgrade other VA software (operating system, packages needed for proper functioning of ESET PROTECT Server).

Migration and upgrade process (recommended way to upgrade)


note

Follow these instructions to migrate from the earlier VA based on CentOS to the latest VA based on Rocky Linux.


important

ESET PROTECT On-Prem Mobile Device Management (MDM) reached the End of Life. This feature is no longer available in the latest VA based on Rocky Linux. We recommend that you migrate to the cloud ESET PROTECT with the Cloud MDM.


warning

Back up your database and export Certification Authority and Peer Certificates from your old ESET PROTECT VA before migrating or upgrading the ESET PROTECT Server.

Use the following instructions to migrate and upgrade your ESET PROTECT VA.

1.Download the latest protect_appliance.ova (or protect_appliance.vhdx.zip if you use Microsoft Hyper-V).

2.Deploy a new ESET PROTECT VA. See ESET PROTECT Virtual Appliance deployment process for instructions. Do not configure the new ESET PROTECT VA via its web interface.

3.Pull the database from your old VA.


important

Do not uninstall/decommission your old VA Server.

4.Configure ESET PROTECT Virtual Appliance via its web interface.

5.Verify that your new ESET PROTECT VA behaves the same way as the previous one:

If the new ESET PROTECT VA has a different IP address:

a)Create a policy on your old VA to set a new ESET PROTECT Server IP address and assign it to all computers.

b)Wait for the policy to be distributed to all ESET Management Agents.

c)Ensure all computers are connecting to the new ESET PROTECT VA.

d)Turn off and decommission the old VA.


important

We strongly recommend that you do not uninstall the old ESET PROTECT VA Server using an uninstallation script. This uninstallation procedure will dissociate (remove) all licenses from the new ESET PROTECT VA Server database as well. To prevent this behavior, delete the old ESET PROTECT VA Server database (DROP DATABASE) before the uninstallation.

If the new ESET PROTECT VA has the same IP address:


important

Ensure the network configuration on your new ESET PROTECT Server (IP address, FQDN, Computer name, DNS SRV record) matches that of your old VA Server. You can also use the hostname by changing the DNS record to the new server.

a)Turn off the old VA.

b)Turn on the new ESET PROTECT VA.

c)Ensure all computers are connecting to the new ESET PROTECT VA.

d)Decommission the old VA.


important

We strongly recommend that you do not uninstall the old ESET PROTECT VA Server using an uninstallation script. This uninstallation procedure will dissociate (remove) all licenses from the new ESET PROTECT VA Server database as well. To prevent this behavior, delete the old ESET PROTECT VA Server database (DROP DATABASE) before the uninstallation.

6.Upgrade a ESET Management Agents sample group using an ESET PROTECT Components Upgrade task.

7.If the sample upgrade is successful and Agents are still connecting, continue with the rest of the Agents.

Upgrade process (an alternative way to upgrade)


important

Upgrading earlier ESET PROTECT On-Prem to the latest ESET PROTECT On-Prem on the same VA does not upgrade other VA software (operating system, packages needed for proper functioning of ESET PROTECT Server). We recommend that you migrate the server after the clean upgrade.

Upgrade the VA using a Components Upgrade task:

1.Upgrade the ESET PROTECT Server first.

2.Upgrade a ESET Management Agents sample group.

3.If the sample upgrade is successful and Agents are still connecting, continue with the rest of the Agents.