How to recover a forgotten password for ESET PROTECT VA

Start your ESET PROTECT VA in a Single-User Mode. For instructions, visit the CentOS 7 documentation. If you have upgraded from an ERA VA to an ESET PROTECT VA and it is running CentOS 6, visit the CentOS 6 documentation. Once you are in the shell in Single-User Mode, change your root password using the passwd command.

If you receive the “passwd: Authentication token manipulation error”, follow these troubleshooting steps.