ESET PROTECT Virtual Appliance FAQ

This chapter covers some of the most frequently asked questions and problems encountered. Click the topic title to find out how to solve your problem:

•Find out which ESET PROTECT components are installed

•Do I need to add other components to my ESET PROTECT VA?

•Enable ESET Bridge (HTTP Proxy) on the ESET PROTECT VA

•Enable/disable ping on ESET PROTECT Virtual Appliance

•Configure ESET PROTECT VA to allow Static Group synchronization via LDAP

•Configure the domain connection

•Configure LDAPS connection to a domain

•Recover a forgotten password for ESET PROTECT VA

•Change ESET PROTECT database connection string

•Set up Hyper-V Server for RD Sensor

•Change port numbers for ESET PROTECT VA Web Console

•Increase memory size for MySQL Server

•Error with ESET PROTECT On-Prem running on a Hyper-V Server 2012 R2

•Improve Oracle VirtualBox performance

•Enable YUM command under HTTP Proxy server

•Update the operating system on a machine running ESET PROTECT VA Server

•Disable SELinux permanently

•Restart Virtual Appliance Management Console

•Enable SSH

If your problem is not included in the help pages list above, try searching by keyword or phrase describing your problem and search within the ESET PROTECT On-Prem Help Pages.

If you cannot find the solution to your problem/question within the Help Pages, you can try our regularly updated online Knowledgebase.

If necessary, you can directly contact our online technical support center with your questions or problems. The contact form can be found in the ESET PROTECT Web Console > Help > Contact Support.