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ESET PROTECT Virtual Appliance FAQ

This chapter covers some of the most frequently asked questions and problems encountered. Click the topic title to find out how to solve your problem:

Find out which ESET PROTECT components are installed

Do I need to add other components to my ESET PROTECT VA?

Enable ESET Bridge (HTTP Proxy) on the ESET PROTECT VA

Enable/disable ping on ESET PROTECT Virtual Appliance

Configure ESET PROTECT VA to allow Static Group synchronization via LDAP

Configure the domain connection

Configure LDAPS connection to a domain

Recover a forgotten password for ESET PROTECT VA

Change ESET PROTECT database connection string

Set up Hyper-V Server for RD Sensor

Change port numbers for ESET PROTECT VA Web Console

Increase memory size for MySQL Server

Error with ESET PROTECT On-Prem running on a Hyper-V Server 2012 R2

Improve Oracle VirtualBox performance

Enable YUM command under HTTP Proxy server

Update the operating system on a machine running ESET PROTECT VA Server

Disable SELinux permanently

Restart Virtual Appliance Management Console

Enable SSH


If your problem is not included in the help pages list above, try searching by keyword or phrase describing your problem and search within the ESET PROTECT On-Prem Help Pages.

If you cannot find the solution to your problem/question within the Help Pages, you can try our regularly updated online Knowledgebase.

If necessary, you can directly contact our online technical support center with your questions or problems. The contact form can be found in the ESET PROTECT Web Console > Help > Contact Support.