Start MSP customer setup

After you import your MSP account and the MSP tree is synchronized, you can start setting up companies. The MSP customer setup creates:

•A custom ESET Management or bundled Agent and ESET security product installer. The MSP customer setup does not support creating ESET Full Disk Encryption installers or ESET Inspect Connector installers.

•An MSP user which can manage company computers using the Web Console.

You can also skip the MSP customer setup, but we recommend that you complete the MSP setup.

1.In the Computers window, click the gear icon next to the company you want to set up and select Start MSP customer setup.

2.If you want to save this configuration as default setup, select the check box under Remember settings. Click Continue.

3.If you want to create a custom installer during the setup (recommended), select the check box under Create installer.

4.You can create two types of installers:

•Agent-only installer (all platforms) - You can install this agent live installer on Windows, macOS and Linux computers.

•All-in-one installer - The installer consists of ESET Management Agent and selected ESET Business security product (Windows).

If you do not see the All-in-one installer option, make sure a license is assigned to the company.

I have selected All-in-one installer

To save the installer in Installers for future use, select the check box next to Save installer in installers section.

Advanced installer settings (recommended)

Server hostname is the address where ESET Management Agents connect to the ESET PROTECT Server. Select a different port for Agent - Server communication if necessary. If you change the port, you have to change it for all connecting agents and also in the server settings. Make sure that all client devices that will use the installer can reach the Server hostname address. See the MSP environment recommendations. Enable HTTP Proxy settings If you use an HTTP Proxy, select the check box Enable HTTP Proxy settings and specify the Proxy settings (Host, Port, Username and Password) to set ESET Management Agent connection to Proxy to enable communication forwarding between ESET Management Agent and ESET PROTECT Server. The Host field is the address of the machine where the HTTP Proxy is running. HTTP Proxy uses the port 3128 by default. You can set a different port if needed. Make sure to set the same port also in the HTTP Proxy configuration. The communication protocol between Agent and ESET PROTECT Server does not support authentication. Any proxy solution used for forwarding Agent communication to ESET PROTECT Server that requires authentication will not work. Enable Use direct connection if HTTP proxy is not available if you want to allow this fallback option.

5.Click Continue to move to the User section.

6.If you want to create a new user for the company (recommended), select the check box next to the Create native user. The user can log in to the Web Console and manage the company devices. Enter a valid username (not containing following characters , ; " ) and password for the new user.

a.Require password change - the user has to change their password after their first login.

b.Access rights - select if user has Read and Use or Write access to the company objects (computers, policies, tasks).

Problems creating a user? Make sure you have the necessary permissions.

Click Finish to prepare the installer. Click the link and download the installer you need. You can also re-download the installer from the Installers menu if you have selected to save the installer.

Read how to deploy the ESET Management Agent locally or remotely.