Offline help for ESET PROTECT On-Prem is not installed by default. If you need ESET PROTECT On-Prem help that you can use while you are offline (if you do not have an internet access at times, or all the time), perform the steps below to add Offline help.
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The Web Console and Apache Tomcat upgrade clears the Offline help files. If you used Offline help with an earlier ESET PROTECT On-Prem version, re-create it for ESET PROTECT On-Prem 12.0 after upgrading. This ensures that you have the latest Offline help matching the version of your ESET PROTECT On-Prem.
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Click the language code to download Offline help for ESET PROTECT On-Prem in desired language. You even can have Offline help can be installed for multiple languages.
1.Download a .zip file by clicking a language code in the table below to download Offline help for your ESET PROTECT On-Prem in your desired language.
2.Save the .zip file (for example to a USB flash drive).
3.Create a new folder named help on your computer that runs ESET PROTECT Web Console within the following location: %ProgramFiles%\Apache Software Foundation\[ Tomcat folder ]\webapps\era\webconsole\
4.Copy the .zip file to the help folder.
5.Extract the contents of the .zip file, for example en-US.zip, to a folder with the same name, in this case en-US so that the folder structure looks like this: %ProgramFiles%\Apache Software Foundation\[ Tomcat folder ]\webapps\era\webconsole\help\en-US
You can now open your ESET PROTECT Web Console, select the language and log in. ESET PROTECT On-Prem Offline help will open whenever you click the  Help in the top bar and click Current topic - Help.
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You can add Offline help in multiple languages if required by following the same steps as above.
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If your computer, or a mobile device you access ESET PROTECT Web Console from, does not have an internet connection, you will need to change your setting in ESET PROTECT Web Console to force ESET PROTECT On-Prem Offline help to open by default (instead of Online Help). To do so, follow the instructions below the table.
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1.Download a .tar file by clicking a language code in the table below to download Offline help for your ESET PROTECT On-Prem in desired language.
2.Save the .tar file (for example to a USB flash drive).
3.Open terminal and navigate to /usr/share/tomcat/webapps/era/webconsole
4.Create new folder named help by running mkdir help command.
5.Inside the help folder, create new language folder with the same name as the .tar file, for example: run mkdir en-US command for English.
6.Copy the .tar file to the language folder (for example, /usr/share/tomcat/webapps/era/webconsole/help/en-US) and extract it, for example by running tar -xvf en-US.tar command.
You can now open your ESET PROTECT Web Console, select the language and log in. ESET PROTECT On-Prem Offline help will open whenever you click the Help in the top bar and click Current topic - Help.
To update Offline Help after migrating from a previous version, delete the existing help folder (...webapps\era\webconsole\help) and create a new one in the same place during step 3 of the procedure shown above. Continue as normal after replacing the folder.
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You can add Offline help in multiple languages if required by following the same steps as above.
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If your computer, or a mobile device you access ESET PROTECT Web Console from, does not have an internet connection, you will need to change your setting in ESET PROTECT Web Console to force ESET PROTECT On-Prem Offline help to open by default (instead of Online Help). To do so, follow the instructions below the table.
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1.Open C:\Program Files\Apache Software Foundation\[ Tomcat folder ]\webapps\era\WEB-INF\classes\sk\eset\era\g2webconsole\server\modules\config\EraWebServerConfig.properties in a text editor.
2.Locate the line help_show_online=true, change this setting's value to false and save changes.
3.Restart the Tomcat service within services or via command line.
ESET PROTECT On-Prem Offline help will open whenever you click the Help in the top bar and click Current topic - Help. The respective help window for the current page will be displayed.
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1.Open /usr/share/tomcat/webapps/era/WEB-INF/classes/sk/eset/era/g2webconsole/server/modules/config/EraWebServerConfig.properties configuration file in a text editor (for example nano).
2.Locate the line help_show_online=true, change this setting's value to false and save changes.
3.Stop the tomcat service, Run the tomcat stop command.
4.Start the tomcat service, Run the tomcat start command.
ESET PROTECT On-Prem Offline help will open whenever you click the Help in the top bar and click Current topic - Help. The respective help window for the current page will be displayed.
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