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Computers

All client devices that have been added to ESET PROTECT On-Prem are shown here and are divided into groups. Each device is assigned to a single static group. Clicking a group from the list (in the tree) will display the members (clients) of this group in the main pane.

Unmanaged computers icon_unmanaged (clients on the network that do not have the ESET Management Agent) usually appear in the Lost & found group. The status of a client that is shown in the ESET PROTECT Web Console is independent from the settings of the ESET security products on the client. That is why even if a certain status is not displayed on the client, it is still reported to the ESET PROTECT Web Console. You can drag and drop clients to move them between groups.

Click the Add Device button and select:

icon_computer Computers - You can add computers to the selected static group.

update_default Synchronize via directory server - You can run Static Group Synchronization task.

Click a device to open a new menu with actions available for that device. You can also select the check box next to a device and click the Computer button on the bottom bar. The Computer menu will display different options depending on the type of device. Refer to the Icon legend for details about different icon types and statues. Click the number of alerts in the Alerts column to see the list of alerts in the computer details section.

Last Connected displays the date and time of last connection of the managed device. A green dot indicates that the computer connected less than 10 minutes ago. The Last Connected information gets highlighted to indicate that the computer is not connecting:

oYellow (warning)—computer is not connecting for 2–14 days.

oRed (error)—computer is not connecting for more than 14 days.


warning

ESET PROTECT Mobile Device Management/Connector (MDM/MDC) component (on-premises only) reached End of Life in January 2024. ESET PROTECT On-Prem versions 11.1 and later do not support mobile device management.

The Inspect icon_inspect_default icon opens the ESET Inspect On-Prem Web Console Computers section. ESET Inspect On-Prem is only available when you have ESET Inspect On-Prem license and ESET Inspect On-Prem connected to ESET PROTECT On-Prem. A Web Console user requires Read permission or higher for either Access to ESET Inspect or ESET Inspect User.

Filtering the view

There are different ways to filter your view:

Standard filter: To filter, click Add Filter:

1.In some filters, you can select the operator by clicking the operator icon next to the filter name (the available operators depend on the filter type):

icon_equals equals

icon_does_not_equal doesn't equal

icon_greater_than greater than

icon_greater_than_or_equal greater or equal

icon_less_than less than

icon_less_than_or_equal less or equal

icon_contains contains

icon_starts_with starts with

icon_ends_with ends with

icon_is_one_of is one of

icon_has_no_value has no value

icon_has_value has value

2.Select one or more items from the list. Type a search string or select the items from the drop-down menu in the filter fields.

3.Press Enter. Active filters are highlighted in blue.

You can filter by severity using the status icons: validation-status-icon-error red - Errors, validation-status-icon-warning yellow - Warnings, icon_success green - OK and icon_unmanaged gray - Unmanaged computers. The severity icon represents the current status of your ESET product on a specific client computer. You can use a combination of these icons by turning them on or off. For example, to see only the computers with warnings, leave only the validation-status-icon-warning yellow icon selected (the rest of the icons must be deselected). To see both, validation-status-icon-warning warnings and validation-status-icon-error errors, leave only these two icons on.

Click Add Filter > Product Category and using the drop-down menu, you can select the types of devices to be displayed.

oESET Protected—protected by an ESET product—icon_computer Desktop, mobile_default Mobile, icon_server Server, icon_email Mail Server, icon_gateway Gateway Server, icon_collaboration_server Collaboration Server, icon_file_server File Server.

oESET PROTECT On-Prem—individual ESET PROTECT components—icon_agent ESET Management Agent, icon_rds Rogue Detection Sensor, icon_era_server ESET PROTECT Server.

oOtherelga_icon ESET LiveGuard, icon_eia ESET Inspect Connector, icon_eis ESET Inspect Server, efde_icon ESET Full Disk Encryption, icon_proxy ESET Bridge, Virtual Security Appliance, Shared Local Cache.

Show Subgroups check box - show subgroups of the currently selected group.

You can see Advanced filters as an expandable filter panel on the Computers screen.

advanced_filters

Advanced filters show a real-time preview of values for various filters and the exact number of results for your selection.

Advanced filters show you which filter values will return a manageable number of results when filtering large sets of computers, allowing you to find the right devices much more quickly.

Click items in the columns to apply the filter. The applied filters appear on the top of the advanced filters as blue bubbles. Click the applied filter to toggle filtering the equal or not equal value.

advanced_filters_2

Click the gear_icon gear icon in a column to sort the values in the column or click the gear_icon gear icon on the top of advanced filters. Use the wizard to adjust (add_new_defaultadd, delete_defaultremove, icon_apply_later_defaulticon_apply_sooner_defaultreorder) the displayed columns. You can also use drag-and-drop to adjust the columns. Click Reset to reset the table columns to their default state (default available columns in a default order).


note

You can use advanced filters only with Static Groups. Dynamic Groups do not support advanced filters.

Use Dynamic Groups or Reports for more advanced filtering.

To find the computers marked as Master for cloning, click Add Filter > select Master for cloning > select the check box next to the Master for Cloning filter.

Filters and layout customization

You can customize the current Web Console screen view:

Manage the side panel and main table.

Add filters and filter presets. You can use tags for filtering the displayed items.

You can mute a device by selecting icon_mute Mute from the context menu. The purpose of muting a device is to:

Visually suppress the background color of the row in Computers while still displaying the number of Alerts. The Alerts are functional problems reported from the computer, and the color of the number is based on the level/severity of the worst problem (medium—yellow, high—red).

Suppress the impact on statistics in dashboards, specifically in tiles related to functional problems (for example, Computer status and Top functional problems).


note

If you cannot find a specific computer in the list and know it is in your ESET PROTECT infrastructure, ensure that all filters are turned off.