Create a custom MSP user

You can create native Web Console users to manage customers, for example, for an MSP or a reseller.

1.You need to have the MSP company created in EMA 2.

2.Verify that the MSP company is synchronized in the MSP tree.

3.Create a native user. Critical settings for a custom MSP user are:

a.The Home Group of the user is set to the corresponding MSP static group.

b.Create and assign following permission sets to the user:

i.Write permissions for the Home group.

ii.Use or Write permissions for the Shared Objects groups.

The access scheme for a custom MSP user.

Custom MSP user created using these steps is eligible to manage customer devices and create installers, however, the user cannot manage ESET PROTECT Server or import licenses.