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MSP Users

If you set up your company using the MSP customer setup, you can create a special type of native user (MSP User). To review and edit the user navigate to More > Access Rights > Users menu.

You can also create a custom MSP user, for example for an MSP or a reseller.

Necessary permissions

To create the new user in the MSP customer setup, you need the access rights to the company you set up and Shared Objects groups.

arrow_down_businessDetailed permission schema

To have access rights means the current (acting) user has permission sets assigned with access over the groups as mentioned above. If you do not have the required access rights, the MSP customer setup ends with an error.

MSP User features

They can log in to the ESET PROTECT Web Console and manage devices and other objects they have access rights for.

They can create another native user with the same or lesser permissions.

They cannot create Computer Users. If creating a Computer User is required, an administrator needs to do so.


The AD synchronization is not available for users created using the MSP company setup.


ESET PROTECT has the following settings for each new MSP user:

Description - Native user created via the MSP customer Setup Wizard

Tags - The user is tagged with the company name

Home group - Static group of the company

Autologout - 15 minutes

The account is enabled and password change is not required

Permission sets - each MSP User has 2 permission sets. One for its home group and one for Shared Objects groups.