Privacy Policy

ESET, spol. s r. o., having its registered office at Einsteinova 24, 851 01 Bratislava, Slovak Republic, registered in the Commercial Register administered by Bratislava I District Court, Section Sro, Entry No 3586/B, Business Registration Number: 31333532 as a Data Controller ("ESET" or "We") would like to be transparent when it comes to processing of personal data and privacy of our customers. To achieve this goal, We are publishing this Privacy Policy with the sole purpose of informing our customer ("End User" or "You") about following topics:

Processing of Personal Data,

Data Confidentiality,

Data Subject's Rights.

General Rules

This Privacy Policy applies to download, provision and use of our ESET Password Manager application (the „Application“) as well as to provision of services related to the Application (the „Services“).

ESET may modify this Privacy Policy from time to time at its sole discretion. We will send You an email notification with a link to the Privacy Policy as amended or We will notify You on the amended version directly in the Application. If You do not agree to, or cannot comply with the Privacy Policy as amended, You shall cease to use The Application and The Services and uninstall them. You will be deemed to have accepted the Privacy Policy as amended if You continue to use the Application or the Services after it becomes effective.

Processing of Personal Data

Application and Services are provided by ESET under the Terms of Use ("Terms"), but some issues related to their provision might require specific attention. We would like to therefore provide You with more details on data collection connected with rendering of our Application and Services.

Firstly, We would like to assure You that all data that You choose to store in the Application, such as your login credentials (login and password) and URLs of associated websites, credit card numbers, notes or data from web forms are stored only locally on your computer, your phone or other designated device and protected and encrypted by your master password. To enable use of your login credentials or other data stored in the Application across your devices, to synchronize them and make them up-to-date, the data from the Application are stored in an encrypted form on our servers or on the servers of our service providers to ensure provision of the Service. Neither ESET nor our service providers have access to your encrypted data or store your master password. Only You have the key to decrypt the data. PLEASE NOTE THAT THERE IS NO WAY TO RECOVER YOUR DATA IF YOU FORGET YOUR MASTER PASSWORD.

Secondly, We do not collect or store data about your browsing activities. Our Application DOES NOT collect, nor does it send, information about sites that You have visited or any information about your browsing history to any entity. Our Application stores only websites You choose to save there or those websites that are associated with your login credentials saved in the Application, however, We do not have access to such data as they are encrypted with your master password.

Moreover, to make our Services and the related Application work, We need to collect or have access to the following information:

data provided to ESET via my.eset.com or the Application during the completion of the Service activation form, during the use of our Services, during sign-up or while providing feedback or comments, which includes mainly your name, email address and information about your license. These data enable us to activate the Services, verify You are entitled to use them and are necessary for their provision. Moreover, this information enables us to communicate to You information about your use of the Services, service announcements, software updates as well as to respond to your requests for assistance. Based on our legitimate interest, We may contact you from time to time with information about our products or services.

when You use the Application, We also collect your IP address, information about your use of the Application (such as periodicity of its use, number of notes or other inputs stored in the Application), information about a device and of internet browser You are using and thumbnail of websites that You stored in the Application, in order to enable provision of our Services, make them more secure as well as to provide You with better functionality and user experience.

if You choose to grant your consent to use of cookies during the installation process, the cookies of our partner Exponea will be saved on your device and will allow us to gain insight into how You use our Application and Services, so that We will be able to improve them and offer You and other customers with better user experience.

if You choose to share your password to a friend or to tell a friend about our Service, We will request his/her email address and automatically send your friend a notification to his/her Application or an email inviting him/her to create an account. Your friend might see your email address in such message sent from us so that he/she knows who initiated it. We only store email address of your friend for the purpose of sending such message. Your friend can contact us anytime to request We remove this information from our database.

General Rules

There are only few legal bases for data processing which We use according to the applicable legislative framework related to Personal Data. Our activities are mainly covered by:

Contractual necessity legal base is applicable when it comes to processing which is necessary for functioning of our Application and Services.

Legitimate interest legal base entitles us to collect data about the use of our Application and Services to provide You with even better protection, support and experience We can offer. Even marketing is recognized by applicable legislation as a legitimate interest, therefore we rely on this concept when it comes to cookies used by our websites and communication with our customers.

Consent, if required by legislation.

Compliance with legal obligation e.g., stipulating requirements for electronic communication, invoicing or billing.

Data Confidentiality

ESET is a company operating worldwide via affiliated entities or partners as part of our distribution, service, and support network. Information processed by ESET may be transferred to and from affiliated entities or partners for the performance of the Terms, such as the provision of Services, Application, support, or billing. Based on your location and service You choose to use, We might be required to transfer your data to a country with the absence of an adequacy decision issued by the European Commission. Even in this case, every transfer of information is subject to the regulation of data protection legislation and takes place only if required. Standard Contractual Clauses, Binding Corporate Rules, or another appropriate safeguard must be established without any exception.

We are doing our best to prevent data from being stored longer than necessary while providing services under the Terms. Our retention period might be longer than the validity of your license just to give You time for an easy and comfortable renewal. We will erase the encrypted version of the data You stored in an Application 60 days after your license expires. Logs related to Services and Application will be stored for a year. However, some minimized and pseudonymized statistics and other data may be further processed for statistical purposes. Moreover, some data might be stored a little longer in the back-up systems and security monitoring and archiving systems, which are erased periodically in line with our Security Policies.

ESET implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and Services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify supervisory authority as well as data subjects. As a data subject, You have a right to lodge a complaint with a supervisory authority.

Data Subject’s Rights

ESET is subject to regulation of Slovak laws and We are bound by data protection legislation as part of European Union. Subject to conditions laid down by applicable data protection laws, You are entitled to following rights as a data subject:

right to request access to your personal data from ESET,

right to rectification of your personal data if inaccurate (You also have the right to have the incomplete personal data completed),

right to request erasure of your personal data,

right to request restriction of processing your personal data,

right to object to processing,

right to lodge a complaint as well as,

right to data portability.

If You would like to exercise your right as a data subject or You have a question or concern, send us a message at:

ESET, spol. s r.o.
Data Protection Officer
Einsteinova 24
85101 Bratislava
Slovak Republic
dpo@eset.sk