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Privacy Policy

The protection of personal data is of particular importance to ESET, spol. s r. o., having its registered office at Einsteinova 24, 851 01 Bratislava, Slovak Republic, registered in the Commercial Register administered by Bratislava I District Court, Section Sro, Entry No 3586/B, Business Registration Number: 31333532 as a Data Controller ("ESET" or "We"). We want to comply with the transparency requirement as legally standardized under the EU General Data Protection Regulation ("GDPR"). To achieve this goal, We are publishing this Privacy Policy with the sole purpose of informing our customer ("End User" or "You") as a data subject about following personal data protection topics:

  • Legal Basis of Personal Data Processing,
  • Data Sharing and Confidentiality,
  • Data Security,
  • Your Rights as a Data Subject,
  • Processing of Your Personal Data
  • Contact Information.

Legal Basis of Personal Data Processing

There are a few legal bases for data processing which We use according to the applicable legislative framework related to protection of personal data. The processing of personal data at ESET is mainly necessary for the performance of the Terms of Use ("Terms") with End User (Art. 6 (1) (b) GDPR), which is applicable for the provision of ESET products or services, unless explicitly stated otherwise, e.g.:

  • Legitimate interest legal basis (Art. 6 (1) (f) GDPR), that enables us to process data on how our customers use our Services and their satisfaction to provide our users with the best protection, support and experience We can offer. Even marketing is recognized by applicable legislation as a legitimate interest, therefore We usually rely on it for marketing communication with our customers.
  • Consent (Art. 6 (1) (a) GDPR), which We may request from You in specific situations when we deem this legal basis as the most suitable one or if it is required by law.
  • Compliance with a legal obligation (Art. 6 (1) (c) GDPR), e.g. stipulating requirements for electronic communication, retention for invoicing or billing documents.

Data Sharing and Confidentiality

We do not share your data with third parties. However, ESET is a company that operates globally through affiliated companies or partners as part of our sales, service and support network. Licensing, billing and technical support information processed by ESET may be transferred to and from affiliates or partners for the purpose of fulfilling the EULA, such as providing services or support.

ESET prefers to process its data in the European Union (EU). However, depending on your location (use of our products and/or services outside the EU) and/or the service you choose, it may be necessary to transfer your data to a country outside the EU. For example, we use third-party services in connection with cloud computing. In these cases, we carefully select our service providers and ensure an appropriate level of data protection through contractual as well as technical and organizational measures. As a rule, we agree on the EU standard contractual clauses, if necessary, with supplementary contractual regulations.

For some countries outside the EU, such as the United Kingdom and Switzerland, the EU has already determined a comparable level of data protection. Due to the comparable level of data protection, the transfer of data to these countries does not require any special authorization or agreement.

We rely on third-party services related to cloud computing provided by Microsoft as a cloud service provider.

Data Security

ESET implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify the relevant supervisory authority as well as affected End Users as data subjects.

Data Subject’s Rights

The rights of every End User matter and We would like to inform you that all End Users (from any EU or any non-EU country) have the following rights guaranteed at ESET. To exercise your data subject’s rights, you can contact us via support form or by e-mail at For identification purposes, we ask you for the following information: Name, e-mail address and - if available - license key or customer number and company affiliation. Please refrain from sending us any other personal data, such as the date of birth. We would like to point out that to be able to process your request, as well as for identification purposes, we will process your personal data.

Right to Withdraw the Consent. Right to withdraw the consent is applicable in case of processing based on consent only. If We process your personal data on the basis of your consent, you have the right to withdraw the consent at any time without giving reasons. The withdrawal of your consent is only effective for the future and does not affect the legality of the data processed before the withdrawal.

Right to Object. Right to object the processing is applicable in case of processing based on the legitimate interest of ESET or third party. If We process your personal data to protect a legitimate interest, You as the data subject have the right to object to the legitimate interest named by us and the processing of your personal data at any time. Your objection is only effective for the future and does not affect the lawfulness of the data processed before the objection. If we process your personal data for direct marketing purposes, it is not necessary to give reasons for your objection. This also applies to profiling, insofar as it is connected with such direct marketing. In all other cases, we ask you to briefly inform us about your complaints against the legitimate interest of ESET to process your personal data.

Please note that in some cases, despite your consent withdrawal or your objection processing, we are entitled to further process your personal data on the basis of another legal basis, for example, for the performance of a contract.

Right of Access. As a data subject, you have the right to obtain information about your data stored by ESET free of charge at any time.

Right to Rectification. If we inadvertently process incorrect personal data about you, you have the right to have this corrected.

Right to Erasure. As a data subject, you have the right to request the deletion or restriction of the processing of your personal data. If we process your personal data, for example, with your consent, you withdraw it and there is no other legal basis, for example, a contract, We delete your personal data immediately. Your personal data will also be deleted as soon as they are no longer required for the purposes stated for them at the end of our retention period.

Right to Restriction of Processing. If we use your personal data for the sole purpose of direct marketing and you have revoked your consent or objected to the underlying legitimate interest of ESET, We will restrict the processing of your personal data to the extent that we include your contact data in our internal black list in order to avoid unsolicited contact. Otherwise, your personal data will be deleted.

Please note that We may be required to store your data until the expiry of the retention obligations and periods issued by the legislator or supervisory authorities. Retention obligations and periods may also result from the Slovak legislation. Thereafter, the corresponding data will be routinely deleted.

Right to Data Portability. We are happy to provide You, as a data subject, with the personal data processed by ESET in the xls format.

Right to Lodge a Complaint. As a data subject, You have a right to lodge a complaint with a supervisory authority at any time. ESET is subject to the regulation of Slovak laws and We are bound by data protection legislation as part of the European Union. The relevant data supervisory authority is The Office for Personal Data Protection of the Slovak Republic, located at Hraničná 12, 82007 Bratislava 27, Slovak Republic.

Processing of Personal Data

This Privacy Policy applies to download, provision and use of our ESET Password Manager application (the "Application") as well as to provision of services related to the Application (the "Services").

ESET may modify this Privacy Policy from time to time at its sole discretion. We will send You an email notification with a link to the Privacy Policy as amended or We will notify You on the amended version directly in the Application. If You do not agree to, or cannot comply with the Privacy Policy as amended, You shall cease to use The Application and The Services and uninstall them. You will be deemed to have accepted the Privacy Policy as amended if You continue to use the Application or the Services after it becomes effective.

Application and Services are provided by ESET under the Terms, but some issues related to their provision might require specific attention. We would like to therefore provide You with more details on data collection connected with rendering of our Application and Services.

Firstly, We would like to assure You that all data that You choose to store in the Application, such as your login credentials (login and password) and URLs of associated websites, credit card numbers, notes or data from web forms are stored only locally on your computer, your phone or other designated device and protected and encrypted by your master password. To enable use of your login credentials or other data stored in the Application across your devices, to synchronize them and make them up-to-date, the data from the Application are stored in an encrypted form on our servers or on the servers of our service providers to ensure provision of the Service. Neither ESET nor our service providers have access to your encrypted data or store your master password. Only You have the key to decrypt the data. PLEASE NOTE THAT THERE IS NO WAY TO RECOVER YOUR DATA IF YOU FORGET YOUR MASTER PASSWORD.

Secondly, We do not collect or store data about your browsing activities. Our Application DOES NOT collect, nor does it send, information about sites that You have visited or any information about your browsing history to any entity. Our Application stores only websites You choose to save there or those websites that are associated with your login credentials saved in the Application, however, We do not have access to such data as they are encrypted with your master password.

Moreover, to make our Services and the related Application work, We need to collect or have access to the following information:

  • Licensing and Billing Data. The name, e-mail address, license key and (if applicable) address, company affiliation and payment data are collected and processed by ESET in order to facilitate the activation of license, license key delivery, reminders on expiration, support requests, license genuineness verification, provision of our service sand other notifications including marketing messages in line with applicable legislation or Your consent. ESET is legally obliged to keep the billing information for the period of 10 years, however the licensing information will be anonymized no later than 12 months after the expiration of license.
  • Data provided by You. Data provided to ESET via or the Application during the completion of the Service activation form, during the use of our Services, during sign-up or while providing feedback or comments, which includes mainly your name, email address and information about your license. These data enable us to activate the Services, verify You are entitled to use them and are necessary for their provision. Moreover, this information enables us to communicate to You information about your use of the Services, service announcements, software updates as well as to respond to your requests for assistance. Based on our legitimate interest, We may contact you from time to time with information about our products or services.
  • Usage Data. When You use the Application, We also collect your IP address, information about your use of the Application (such as periodicity of its use, number of notes or other inputs stored in the Application), information about a device and of internet browser You are using and thumbnail of websites that You stored in the Application, in order to enable provision of our Services, make them more secure as well as to provide You with better functionality and user experience.
  • Analytical Cookies. If You choose to grant your consent to use of cookies during the installation process, the cookies of our partner Exponea will be saved on your device and will allow us to gain insight into how You use our Application and Services, so that We will be able to improve them and offer You and other customers with better user experience.
  • Sharing of Data Stored in Application. If You choose to share your password to a friend or to tell a friend about our Service, We will request his/her email address and automatically send your friend a notification to his/her Application or an email inviting him/her to create an account. Your friend might see your email address in such message sent from us so that he/she knows who initiated it. We only store email address of your friend for the purpose of sending such message. Your friend can contact us anytime to request We remove this information from our database.
  • Technical Support. The contact and licensing information and data contained in your support requests may be required for service of support. Based on the channel You choose to contact us, We may collect your email address, phone number, license information, product details and description of your support case. You may be asked to provide us with other information to facilitate service of support. The data processed for technical support is stored for 4 years.
  • Error Tracking. If you choose to grant your consent with processing of your data by the error tracking tool, some basic data about You (incl. your login and IP address), your browser and device (e.g. operating system and its version) and data related to the error would be sent to us in case some error occurs while You use our Application or Services. These data would help us to resolve any errors or bugs you may come across and report more quickly, to keep track of errors occurring in our systems so We can prevent them from happening to more users and therefore to improve the overall quality of our Application and Service. We will remove those data 90 days after the error analysis has happened.

Contact Information

If You would like to exercise your right as a data subject or You have a question or concern, send us a message at:

ESET, spol. s r.o.
Data Protection Officer
Einsteinova 24
85101 Bratislava
Slovak Republic