How to access system logs

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SFTP access to system logs

For security reasons, we recommend you disable SFTP access to system logs after you have sent logs to ESET Customer Care. If some log files could not be downloaded, re-enabling this feature could resolve it.

1.Enter Management mode, select Access system logs and then select Enable SFTP access to the system logs. Enter your SFTP username and password and select Apply.

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2.Run your SFTP client (we recommend using the free WinSCP SFTP client).

3.Enter the Hostname you find in ESET Virtualization Security in management mode > Configure network.
 

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4.Default SFTP port is 22. In the User name field, enter logs. At this time, you have the ability to Save the configuration or login.

 

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5.When you are prompted for a password, enter the password you used in ESET Virtualization Security.

6.Now, you can access ESET Virtualization Security logs.

 

In order to provide troubleshooting assistance as quickly and accurate as possible, ESET Customer Care requires the following files to be sent:

messages, dmesg, boot.log, yum.log (and all rotated copies (for example messages-20160411, maillog-20160411 and so on).

all files from audit folder

eset/RemoteAdministrator/EraAgentInstaller.log

all files from eset/RemoteAdministrator/Agent/