Enable trace logging

To ensure logs contain all data essential to identify the cause of occurred issues, enable Trace logging for both Virtual Agent Host and ESET Remote Administrator (ERA) Server.

Enable trace logging for Virtual Agent Host (VAH) through ERA Web Console

1.In the ERA Web Console, navigate to AdminPoliciesNew Policy.

2.Select ESET Remote Administrator VIrtual Agent Host, in General tab select Trace from Trace log verbosity list box.

3.Configure the policy and assign it to the Virtual agent host (VAH).

4.Click Finish, wait till the policy is replicated to VAH (depends on replication time configured in ERA agent).

 

Enable trace logging for Virtual Agent Host (VAH) through VAH appliance console or SSH access

Run the commands listed below in VAH appliance console or via SSH access.

1.Change VAH configuration file.

 echo all > /etc/opt/eset/RemoteAdministrator/VAgentHost/loggerLevel.cfg

2.Restart VAH service.

 systemctl restart eravagenthost

3.Check VAH service status.

 systemctl status eravagenthost

 

Enable trace logging for ERA Server

1.In the ERA Web Console, navigate to AdminServer SettingsAdvanced Settings.

2.In the Logging section, select Trace from Trace log verbosity.

3.Click Save.