Subscription status

Your subscription can have different statuses. You can find your subscription status in ESET HOME. To add your subscription to your ESET HOME account, see Add a subscription.

If you do not have the ESET HOME account, you can Create a new ESET HOME account.

If the subscription status is other than Active, you will receive an error during activation or a notification in the main program window.

To disable subscription status notifications, open Advanced setup > Notifications > Application statuses. Click Edit next to Application statuses, expand Licensing and deselect the check box next to the notification you want to disable. Disabling the notification does not solve the issue.

See descriptions and recommended solutions for different subscription statuses in the table below:

Subscription status	Description	Solution
Active	The subscription is valid, and there is no need for your interaction. ESET Smart Security Premium can be activated, and you can find the subscription details in the main program window > Help and support.
Overused	More devices are using this subscription than allowed. You will receive an activation error.	See Activation failed due to overused subscription for more information.
Suspended	Your subscription was suspended due to payment issues. To use the subscription, ensure your payment details in ESET HOME are up to date or contact your subscription reseller. You can receive this error during activation or in the main program window.	Installed product—If you have the ESET HOME account, in the notification displayed in the main program window, click Manage your subscription in ESET HOME and review your payment details. Otherwise, contact your subscription reseller. Activation error—If you have the ESET HOME account, in the activation error window, click Open ESET HOME and review your payment details. Otherwise, contact your subscription reseller.
Expired	Your subscription has expired, and you are not able to use this subscription to activate ESET Smart Security Premium. You can receive this error during activation or in the main program window. If you have ESET Smart Security Premium already installed, your computer is not protected and updated.	Installed product—In the notification displayed in the main program window, click Renew subscription and follow the instructions in How do I renew my subscription?, or click Activate product and choose your activation method. Activation error—In the activation error window, click Renew your subscription and follow the instructions in How do I renew my subscription?, or type in a new or renewed activation key and click Renew subscription.
Canceled	Your subscription has been canceled by ESET or by your subscription reseller.	If you receive an error: Canceled subscription in the main program window or during activation and your subscription should work properly, contact your subscription reseller.

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