How to resolve product deactivation from ESET HOME

Product not activated

This error message appears when the subscription owner deactivates your ESET Smart Security Premium from ESET HOME portal or the subscription shared with your ESET HOME account is no longer shared. To resolve this issue:

•Click Activate and use one of the Activation methods to activate ESET Smart Security Premium.

•Contact the subscription owner with information that your ESET Smart Security Premium has been deactivated by the subscription owner or the subscription is no longer shared with you. The owner can solve the problem in the ESET HOME.

Product deactivated, device disconnected

This error message appears after removing a device from the ESET HOME account. To resolve this issue:

•Click Activate and use one of the Activation methods to activate ESET Smart Security Premium.

•Contact the subscription owner with information that your ESET Smart Security Premium has been deactivated and the device has been disconnected from ESET HOME.

•If you are the subscription owner and unaware of these changes, review your ESET HOME Activity feed. If you find any suspicious activity, change your ESET HOME account password and contact ESET Technical Support.