License status
Your license can have different statuses. You can find your license status in ESET HOME. To add your license to your ESET HOME account, see Add a license.
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If you do not have the ESET HOME account, you can Create a new ESET HOME account. |
If the license status is other than Active, you will receive an error during activation or a notification in the main program window.
To disable license status notifications, open Advanced setup > Notifications > Application statuses. Click Edit next to Application statuses, expand Licensing and deselect the check box next to the notification you want to disable. Disabling the notification does not solve the issue.
See descriptions and recommended solutions for different license statuses in the table below:
License status |
Description |
Solution |
|---|---|---|
Active |
The license is valid, and there is no need for your interaction. ESET Smart Security Premium can be activated, and you can find the license details in the main program window > Help and support. |
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Overused |
More devices are using this license than allowed. You will receive an activation error. |
See Activation failed due to overused license for more information. |
Suspended |
Your license was suspended due to payment issues. To use the license, ensure your payment details in ESET HOME are up to date or contact your license reseller. You can receive this error during activation or in the main program window. |
Installed product—If you have the ESET HOME account, in the notification displayed in the main program window, click Manage your license in ESET HOME and review your payment details. Otherwise, contact your license reseller.
Activation error—If you have the ESET HOME account, in the activation error window, click Open ESET HOME and review your payment details. Otherwise, contact your license reseller. |
Expired |
Your license has expired, and you are not able to use this license to activate ESET Smart Security Premium. You can receive this error during activation or in the main program window. If you have ESET Smart Security Premium already installed, your computer is not protected and updated. |
Installed product—In the notification displayed in the main program window, click Renew license and follow the instructions in How do I renew my license?, or click Activate product and choose your activation method.
Activation error—In the activation error window, click Renew your license and follow the instructions in How do I renew my license?, or type in a new or renewed license key and click Renew license. |
Canceled |
Your license has been canceled by ESET or by your license reseller. |
If you receive an error: Canceled license in the main program window or during activation and your license should work properly, contact your license reseller. |