How to resolve "Banking & Payment protection could not be redirected to the requested web page"

To resolve this error, follow the instructions below:


After you complete each step, check to see if Banking & Payment protection is working

If the browser window is still not working, complete the next step until it is working again.

1.Open the main program window of your ESET product.

2.Click Tools > Banking & Payment protection. With the Banking and Payment Protection window open, continue to the next step.


3.Clear the browser cache. How to clear the Firefox cache or clear the Google Chrome cache in my browser?

4.Make sure you are using the latest version of your Windows operating system and your ESET Windows home product: Upgrade ESET Windows home products to the latest version.

5.Disable Banking and Payment Protection and restart your computer. Re-enable Banking and Payment Protection and attempt to launch a Banking and Payment Protection protected browser window.

6.Ensure that your default browser is not being excluded in Advanced setup > Web and email > Protocol filtering > Excluded applications. Access the Advanced setup.

7.You may be experiencing a conflict with your third-party security software or firewall. Consider reviewing and uninstalling this third-party software in the Add/Remove programs window.

8.If you did not upgrade your ESET product in previous steps, uninstall and install again your ESET product. After your computer restarts, disable and then re-enable Banking & Payment protection.

Banking & Payment Protection is an additional layer of protection designed to protect your financial data during online transactions.

In most cases, the Banking & Payment Protection Secure Browser is launched in the currently used browser after visiting a known banking website.

Choose one of the following Secure browser behavior configuration options:

Secure all browsers – If enabled, all supported web browsers start in a secure mode. This allows you to browse the internet, access internet banking, and make online purchases and transactions in one secure browser window without redirection.

Websites redirection (default) – Websites from a protected websites list and internal internet banking list redirect to the Secure Browser. You can select which browser (standard or secure) is opened.

Both previous options are disabled – To access a Secure Browser in ESET Smart Security Premium, click Tools > ICON_BPP Banking & Payment protection or click the ICON_BPP Banking & Payment protection desktop icon. The browser, set as default in Windows, launches in a secure mode.

To configure the Secure Browser behavior, see Banking & Payment protection advanced setup. To enable the Secure all browsers feature in the ESET Smart Security Premium, click Setup > Security tools and enable the Secure all browsers slider bar.

The use of HTTPS encrypted communication is necessary to perform protected browsing. The following browsers support Banking & Payment Protection:

Internet Explorer

Microsoft Edge

Google Chrome


For more details about Banking & Payment Protection features, read the following ESET Knowledgebase articles available in English and several other languages:

How do I use ESET Banking and Payment protection?

Enable or disable ESET Banking & Payment protection for a specific website

Pause or disable Banking & Payment protection in ESET Windows home products

ESET Banking & Payment protection—common errors

ESET glossary | Banking & Payment Protection

If you are still unable to resolve your issue, please email ESET Technical Support.