Upgrade, migration and reinstallation procedures

There are different ways to upgrade, migrate and reinstall your ESET Security Management Center Server and other ESMC components.



ESMC Server component version 7.2 is not compatible with 32-bit machines (x86 architecture). Upgrading a 32-bit Server machine from versions 6.5-7.0 to 7.2 will fail.

If you have already run the upgrade and now your system is not working, you need to manually reinstall all ESMC components to the original version.

If you want to upgrade, you need to migrate your current ESMC to a 64-bit machine, and after successful migration, you can run the upgrade task.

ESMC 7.2 uses LDAPS as the default protocol for Active Directory synchronization. If you upgrade an earlier ESMC version on Windows to ESMC 7.2 and you were using the Active Directory synchronization, synchronization tasks will fail in ESMC 7.2.


1.Upgrade from ERA 5 generation

Upgrade/migrate from an older generation of ERA 5 to ESMC 7 with the Migration Assistant.

To deploy the ESET Management Agent using ERA 5.x, read this Knowledgebase article.


2.Upgrade from ERA 6.5 and ESMC 7.x to the ESMC version 7.2

Upgrade to the latest version by:

using the Security Management Center Components Upgrade task

using the ESMC 7.2 All-in-one installer - recommended if the existing ERA/ESMC installation was performed via the All-in-one installer.

manually - for advanced users

If your infrastructure utilizes the ERA Proxy component, see the documentation on Proxy migration before the upgrade.



To look up what version of each ESMC component you are running, verify your ESET Security Management Center Server version. Navigate to the About page in the ESMC Web Console, and see the following Knowledgebase article for a list of all ESMC component versions by ESMC Server.


3.Migrate or reinstall ESMC 7 from one server to another

Migrate from one server to another or reinstall an ESMC Server.



If you plan to migrate from one ESMC Server to a new server machine, you must export/back up all Certificate Authorities as well as the ESMC Server Certificate. Otherwise, none of the ESMC components will be able to communicate with your new ESMC Server.


4.Other procedures

Change an IP address or hostname on an ESMC Server.



Significant changes will happen to users and tasks after an upgrade from ERA 6.5 to version 7.2. See the list of new features.

The security model in ESMC 7.2 is different from the previous one, and a review of the users' settings, groups and tasks is necessary.

The design of the Web Console is improved and the name of the product is changed.

The ERA Proxy component is deprecated.

Read the topic Steps after migration in the Administration guide for more information.