FAQ

Why are we installing Java on a server? Doesn’t this create a security risk? The majority of all security companies and security frameworks recommend that you uninstall Java from computers and especially from servers.

ESMC Web Console requires Java/OpenJDK to function. Java is an industry standard for web-based consoles, where all major web consoles are using Java and Web Server (Apache Tomcat) for their operation. Java is necessary to support a multi-platform web server. It is possible to install Web Server on a dedicated machine, in case the security is a risk.

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Starting January 2019, Oracle JAVA SE 8 public updates for business, commercial or production use will require a commercial license. If you do not purchase a JAVA SE subscription, you can use this guide to transition to a no-cost alternative.


How do I determine which port the SQL Sever is using?

There are multiple ways to determine the port used by the SQL Server. You can get the most accurate result via the SQL Server Configuration Manager. See the figure below for an example of where to locate this information in SQL Configuration Manager:

sql_server_config_manager

After installing SQL Server Express (included in my ESMC package) on my Windows Server 2012 it does not appear to be listening on a standard SQL port. It is most likely listening to a port other than the default, port 1433.

 


How do I configure MySQL to accept large packet size?

See MySQL installation and configuration for Windows or Linux.

 


If I install SQL myself, how should I create a database for ESMC?

You do not have to. A database is created by the Server.msi installer, not by the ESMC Installer. The ESMC Installer is included to simplify steps for you, it installs the SQL Server and then database is created by the server.msi installer.

 


Can ESMC Installer create a new database for me in an existing MS SQL Server installation, if I give it the proper MS SQL Server connection details and credentials? It would be convenient if the installer supported different versions of SQL Server (2008, 2014, etc.).

Database is created by Server.msi. So, yes, it can create an ESMC database for you on individually installed SQL Server instances. And yes, the supported versions of MS SQL Server are 2008 and later.

 


If installing on an existing SQL Server, should the SQL Server use built-in Windows Authentication mode by default?

No, because Windows Authentication mode can be disabled on the SQL Server and the only way to log in is to use SQL Server Authentication (entering a Username and Password). During the installation of ESMC Server, the Mixed mode authentication (SQL Server Authentication and Windows Authentication) is required. When manually installing the SQL Server, we recommend that you create a root password (the root user is named “sa”, which stands for security admin) and store it for later use in a safe place. The root password may be needed when upgrading the ESMC Server. You can set the Windows Authentication after installing ESMC Server.

 


Can I use MariaDB instead of MySQL?

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MariaDB is a default database in most current Linux environments and gets installed when you select to install MySQL.

MariaDB is not supported by ESET Security Management Center!

See also MySQL installation and configuration.


I had to install Microsoft .NET Framework 3.5 as ESMC Installer pointed me to (http://www.microsoft.com/en-us/download/details.aspx?id=21), but that did not work on a fresh installation of Windows Server 2012 R2 with SP1.

This installer cannot be used on Windows Server 2012 because of the Windows Server 2012 security policy. Microsoft .NET Framework must be installed via the Add Roles and Features Wizard.

 


Microsoft .NET 4.5 framework was already installed on my system. I had to use the Roles and Features Wizard to add .NET 3.5. Why doesn't ESET Security Management Center support .NET 4.5?

Because .NET 4.5 is not backwards compatible with .NET 3.5, which is a prerequisite of the SQL Server installer.

 


It is very difficult to tell whether the SQL Server installation is running. How can I tell what is happening if the installation takes more than 10 minutes?

The SQL Server installation can, in rare cases, take up to 1 hour. Install times depend on system performance.

 


How do I reset the Administrator password for my Web Console (entered during set up)?

It is possible to reset the password by running the server installer and choosing Repair. Be aware the password may be required to gain access to the ESMC database if you did not use Windows Authentication during creation of the database.

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Please be careful, some of the repair options can potentially remove stored data.

 


When importing a file containing a list of computers to add to ESMC, what is the format required for the file?

File with following lines:

All\Group1\GroupN\Computer1
All\Group1\GroupM\ComputerX
All is the required name of root group.

 


Can you use IIS instead of Apache? What about another HTTP server?

IIS is an HTTP server. The web console needs a Java servlet container (like Tomcat) to run, the HTTP server is not sufficient. There have been solutions about how to change IIS into a Java servlet container, but in general, this is not supported.

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We do not use Apache HTTP Server, we use Apache Tomcat, which is a different product.

 


Does ESMC have a command-line interface?

Yes, we have the ESET Security Management Center ServerApi.

 


Can you install ESMC on a domain controller?

We recommend that you do not install SQL Server on a Domain Controller (for example, if you are using Windows SBS / Essentials). We recommend that you install ESET Security Management Center on a different server or do not select the SQL Server Express component during installation (this requires you to use your existing SQL or MySQL Server to run the ESMC database).

 


Will the ESMC Server installation detect if SQL is already installed on the system? What happens if it does? What about MySQL?

ESMC will check for SQL running on a system in case you are using the installation wizard and you have selected SQL express to install. In the event there is already an SQL running on a system, the wizard will display a notification to uninstall the existing SQL, and then run the installation again, or to install ESMC without SQL Express. See database requirements for ESMC.

 


Where can I find ESMC component mapping by release version?

See our Knowledgebase article.

 


How do I upgrade ESET Security Management Center to the latest version?

Windows OS:

Upgrade from the ESMC Web Console (using a Components Upgrade Client Task): https://support.eset.com/kb6819/

Manual upgrade: https://support.eset.com/KB6925/

Linux OS: https://support.eset.com/kb6734/


How can I update a system without an Internet connection?

Using HTTP Proxy installed on a machine that can connect to the ESET update servers (where update files are cached) and pointing Endpoints to that HTTP Proxy on a local network. If your server does not have an Internet connection, you can enable the mirror feature of the Endpoint product on one machine, use a USB drive to deliver update files to this computer and configure all other offline computers to use it as an update server.

For details on how to perform an offline installation, follow these instructions.

 


How do I reinstall my ESMC Server and connect it to an existing SQL server if the SQL server was set up automatically by the initial ESMC install?

If you are installing the new instance of the ESMC Server using the same user account (for example, a domain administrator’s account) under which you have installed the original ESMC Server, you can use MS SQL Server via Windows Authentication.

 


How do I fix issues with Active Directory sync on Linux?

Verify your domain name is entered in all capital letters (administrator@TEST.LOCAL instead of administrator@test.local).

 


Is there a way to use my own network resource (like SMB share) instead of the repository?

You can choose to provide the direct URL where a package is located. If you are using a file share, specify it in a following format: file:// followed by the full network path to the file, for example:

file://\\eraserver\install\ees_nt64_ENU.msi

 


How do I reset or change my password?

Ideally, the administrator account should only be used to create accounts for individual admins. Once admin accounts are created, the administrator password should be saved and the administrator account should not be used. This practice allows for the administrator account to be used for password reset/account details only.

How to reset the password of a built-in ESMC Administrator account:

1.Open Programs and Features (run appwiz.cpl), locate ESET Security Management Center Server and right-click.

2.Select Change from the context menu.

3.Choose Repair.

4.Specify database connection details.

5.Select Use existing database and apply upgrade.

6.Deselect Use password already Stored in database and enter a new password.

7.Log into the ESMC Web Console with your new password.

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We strongly recommend that you create additional accounts with specific access rights based on your desired account competencies.

 


How do I change ESMC Server and ESMC Web Console ports?

It is necessary to change the port in your webserver configuration to allow webserver connections to the new port. To do so, follow the steps below:

1.Shut down your webserver.

2.Modify the port in your webserver configuration.

a)Open the file webapps/era/WEB-INF/classes/sk/eset/era/g2webconsole/server/modules/config/EraWebServerConfig.properties

b)Set the new port number (for example, server_port=44591)

3.Start the webserver again.

 


How do I migrate my ESMC Server to a new system?

For details on how to perform a migration, see

Upgrade from previous ERA version

 


Can I upgrade from ERA v.5 to ESMC v.7 directly via All-in-one installer?

The direct upgrade is not supported, we recommend that you use migration tool. For more details, please review Upgrade from previous ERA version and our ESET Knowledgebase article: How do I upgrade ESET Remote Administrator 5 to version 7?

 


I am receiving error messages or have problems with ESET Security Management Center, what should I do?

See Troubleshooting FAQs.