Agent uninstallation and troubleshooting

The ESET Management Agent can be uninstalled in several ways.

Remote uninstallation using ESMC Web Console

1.Log in to ESMC Web Console.

2.From the Computers pane, select a computer from which you want to remove the ESET Management Agent and click New Task.

Alternatively, select multiple computers by selecting the corresponding check boxes and then click Actions > New Task.

3.Type a Name for the task.

4.From the Task category drop-down menu select ESET Security Management Center.

5.From the Task drop-down menu select Stop Managing (Uninstall ESET Management Agent).

6.Review the task Summary and click Finish.

Trigger will be automatically created with ASAP execution. If you want to change the Trigger type, click Client Tasks. Expand the Client Task by clicking icon_expand, click the Trigger below the task and select Edit.

details_hoverNOTE

See Client Task information in the Administrator guide.

Local uninstallation

1.Connect to the endpoint computer where you want to remove the ESET Management Agent (for example via RDP).

2.Navigate to Control Panel > Programs and Features and double-click ESET Management Agent.

3.Click Next > Remove and follow the uninstallation instructions.

validation-status-icon-warning IMPORTANT

If you have set up a password using a policy for your ESET Management Agents, you will need to type the password during uninstallation. Alternatively, disable the policy first before uninstalling ESET Management Agent.

Troubleshooting uninstallation of ESET Management Agent

See log files for ESET Management Agent.

You can uninstall ESET Management Agent using ESET Uninstaller or using a non-standard way (such as removing files, removing the ESET Management Agent service and registry entries). If there is an ESET endpoint product on the same machine, it will not be possible because of an enabled Self-Defense.