License Management

By purchasing licensing for any ESET business product, you automatically receive access to ESET Security Management Center. You can easily manage your licenses via ESET Security Management Center from the main menu under More > License Management.

If you already have an ESET-issued Username and Password that you want to convert to a License Key, see Convert legacy license credentials. The Username and Password have been replaced by a License Key/Public ID.

A License Key is a unique string used to identify the license owner and the activation itself.

You can activate your ESET business product using ESET Security Management Center.

Permissions for license management

Each user can be assigned a permission for Licenses. Permissions are valid only for licenses contained in the static group where that permission set is assigned. Each type of permission allows a user to perform different actions.

important

Important

Only Administrators whose home group is set to All, with Write permission for licenses in the home group can add or remove licenses. Each license is identified by its Public ID and can contain one or more units. Licenses can only be distributed by the Administrator to other users with sufficient permissions. A license is not reducible.

When you import an MSP account, all licenses are stored in one license pool. You cannot move a license out of the pool. You can move the whole license pool. To move the pool, select the pool > Actions > Access Group > Move and select the new access group. If you synchronize the MSP account afterwards, any new licenses appear in the pool's actual location.

License Management in Web Console

list_license_type

Licenses from the same ESET Business Account user or the same company are grouped into license pools. Click icon_expand_arrow to expand the license pool and see license details.

In ESET Business Account and ESMC, each license is identified by:

Public ID

License Type - Business (paid license), Trial (trial license), MSP (Managed Services Provider license), and NFR (Not For Resale license).

The additional license information includes:

The security Product name for which its license is intended.

License Status (if the license is expired, overused, or at risk of expiration or overuse, a warning message will be displayed here).

The number of Units that can be activated with this license and number of offline units.

The number of Subunits of ESET server products (mailboxes, gateway protection, connections).

The license Expiration date.

oSubscription licenses might not have an expiration date.

The license Owner name and Contact.

You can filter licenses by their Status:

icon_success OK - Green

Your license is activated successfully.

validation-status-icon-error Erorr(s) - Red

The license is not registered, or the license has expired.

validation-status-icon-warning Warning(s) - Orange

Your license is still depleted or is about to expire (expiration is due in 30 days).

icon_suspended Deactivated or suspended

Your license is deactivated or suspended.

exclusion Obsolete

Your license has expired.

Click the Actions button to manage the selected license pool(s):

icon_tags Tags

Edit tags (assign, unassign, create, delete).

add_new_default Add Licenses

Click Add Licenses and then select the method you want to use to add your new license(s):

1.ESET Business Account or ESET MSP Administrator - Connect an ESET Business Account or EMA 2 and all its licenses to the License Management section. ESMC is also backward compatible with ESET License Administrator and ESET MSP Administrator so you can use your Security Admin credentials instead of ESET Business Account.

2.License Key - Enter a license key for a valid license and click Add Licenses. The license key will be verified against the activation server and added to the list.

3.Offline License File - Add a license file (.lf) and click Add License. The license file will be verified and the license added to the list.

You can see how the license was added based on the icon in the Owner Name column: icon_offline_license Offline License File, icon_license_owner License Key or mn_icn_user_normal ESET Business Account or ESET MSP Administrator.

delete_default Remove Licenses

Remove the selected license pool(s). You will be asked to confirm this action. Removal of the license does not trigger deactivation of the product. Your ESET product will remain activated even after the license has been deleted in ESMC License Management.

move_default Access Group

Move the selected license pool(s) to another Static Group.

update_default Synchronize Licenses

Refresh license information in ESMC immediately. Licenses synchronize automatically once a day with ESET license servers. If you are using ESET Business Account, ESET License Administrator, or ESET MSP Administrator licenses synchronize automatically once a day also with these services.

icon_open Open EMA

Open the ESET MSP Administrator portal.

icon_open Open EBA

Open the ESET Business Account portal.

Expand a license pool and click a license to perform the following actions:

play_default Use License For Activation

Run Product Activation task using this license.

icon_installers Create all-in-one installer

Use the selected license in the All-in-one Agent installer.

icon_tags Tags

Edit tags (assign, unassign, create, delete).

Subscription licenses

ESMC 7 supports management of subscription licenses. You can add such a license using ESET Business Account or a License Key. You can check your subscription's validity under License Management in the Validity column or Computers > Computer details. It is not possible to create an offline license file from a subscription license.

ESET Business Account – Site Accounts

Site accounts are not supported in the ESMC. If an ESET Business Account user has Read or Write permission for Company Access in the ESET Business Account, all licenses are imported when the account is synchronized. If an ESET Business Account user has No Access set in Company Access, no licenses are imported.

Activation of ESET business products

You can distribute licenses to ESET products from ESMC using two tasks:

The software installation task

The product activation task

Deactivation of ESET business products

You can deactivate the ESET business product (remove the license from the product) in several ways using the ESMC Web Console:

in Computers, select the computer(s) and select disable_default Deactivate Products - Remove license from all selected devices via ESET license server. Product is deactivated even if it was not activated from ESMC or license is not managed by ESMC.

note

Note

If you select only one computer with more ESET products installed (for example ESET endpoint product and ESET Enterprise Inspector Agent), you can select to deactivate individual products.

Remove computer from management

Create the Delete Not Connecting Computers Task with the Deactivate License option.

Filters and layout customization

You can customize the current Web Console screen view:

Manage the side panel and main table.

Add filters and filter presets. You can use tags for filtering the displayed items.

Sharing licenses among branch admins

example

Example

There are three users and Administrator, each user has their own home group:

John, San Diego

Larry, Sydney

Makio, Tokyo

 
The administrator imports 3 licenses. These are contained in the static group All and other users cannot use them.

To assign a license to another user, the administrator can select the check box next to the license pool they want to assign to another user, click the Actions button and then click move_default Access Group > move_default Move and select group where that user has permission. For the user John, select the group San Diego. John needs to have Use permission for Licenses in the group San Diego to use the license.

sharing_licenses

When the user John logs in, he can only see and use the license that was moved to his group. The administrator should repeat the process for Larry and Makio, afterward, users can see only their license, while Administrator can see them all.