ESET Push Notification Service

ESET Push Notification Service (EPNS) sends Wake-Up calls between ESMC Server and ESET Management version 7 Agents. The call is triggered by a Web Console user. Each Wake-Up call also sends a Wake on LAN call. You can set up multicast addresses for Wake on LAN in Server Settings. This type of solution, when the Wake-Up calls are processed by third component outside of user's local network, is more universal and standard for cloud solutions.

Machines running Windows XP are not able to connect to the EPNS and receive Wake Up calls.

Connection details

To configure your local network to allow communication with EPNS. Both, ESET Management Agent and ESMC Server need to be able to connect the EPNS server. If you can not provide connection with EPNS for your Agents, no other functionality beside Wake-Up calls is affected.

 

Connection details

Transport security

SSL

Protocol

MQTT (machine-to-machine connectivity protocol)

Port

primary: 8883

failover: 443

Host address

epns.eset.com

Proxy compatibility

An HTTP Proxy cannot forward the MQTT protocol.

 

Compatibility with ERA 6.x

ERA 6.x Agents cannot receive Wake-Up calls from ESMC 7 and later. ERA 6.x Agents can receive only Wake on LAN signal, which wakes up computers on the same network. Wake on LAN does not enforce the replication of ESET Management Agent.

ESET Management Agents can receive Wake-Up calls only via EPNS, not from ERA 6.x Server.
 

Agents are therefore not cross-compatible with newer or older versions of ESET Security Management Center server.

Troubleshooting

Make sure your firewall is set to allow the connection to EPNS, see the details above.

Make sure both Agent and Server can connect directly to the EPNS server.