Software Uninstall

The Software Uninstall task is used to uninstall an ESET product from client computers when they are no longer wanted/needed. Once you uninstall the ESET Management Agent from the client computer, ESET security product may retain some settings after the ESET Management Agent has been uninstalled.

validation-status-icon-warning IMPORTANT

We recommend that you reset some settings that you do not want to keep (for example, password protection) to default settings using a policy before the device is removed from management. Also, all tasks running on the Agent will be abandoned. The Running, Finished or Failed execution status of this task may not be displayed accurately in ESMC Web Console depending on replication. After the Agent is uninstalled, you can manage your security product via the integrated EGUI or eShell.

Basic

Enter basic information about the task, such as the Name and optional Description. Task Category and Task Type are pre-selected based on your previous choice. The Task Type (see the list of all Client Tasks) defines the settings and the behavior for the task.

Settings

Software Uninstallation Settings

Uninstall - Application from list

Package name - Select an ESMC component, a client security product or a third-party application. All packages that can be uninstalled from the selected client(s) are displayed in this list.

Package version - You can either remove a specific version (sometimes, a specific version can cause problems) of the package, or uninstall all versions of a package.

Uninstallation parameters - You can specify parameters for uninstallation.

Automatically reboot when needed - You can force a reboot of the client operating system if it is required for uninstallation.

 
Uninstall - Third-party antivirus software (Built with OPSWAT) - For a list of compatible AV Software, see our Knowledgebase article. This removal is different from the Add or Remove Programs uninstallation. It uses alternative methods to remove third-party antivirus software thoroughly including any residual registry entries or other traces.

Follow the step-by-step instructions in this article Remove third-party antivirus software from client computers using ERA? (6.x) to send a task to remove third-party antivirus software from client computers.

If you want to allow uninstallation of password-protected applications, see our Knowledgebase article.

Summary

Review the summary of configured settings and click Finish. The Client Task is now created and a pop-up window will open. We recommend that you click Create Trigger to specify when this Client Task should be executed and on what Targets. If you click Close, you can create a Trigger later. To create a trigger afterward, select the client task instance and select Run on from the drop-down menu.

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details_hoverNOTE

ESET security product uninstallation task may fail with a password-related error, for example: Product: ESET Endpoint Security -- Error 5004. Enter a valid password to continue uninstallation. This is due to enabled password protection setting in ESET security product. Apply a policy to the client computer(s) to remove password protection. You can then uninstall ESET security product via Software Uninstall task.