Availability of Service

We strive to maintain 99.5% monthly availability of our cloud-based Products, defined as the ability to access and use such Products over the internet. You can verify our cloud-based Products availability and obtain information on planned outages that exceed 15 minutes via our ESET Status Portal. Downtime, or any period when You cannot use or access our cloud-based Product, does not include planned outages, which will be announced on the ESET Status Portal at least three (3) business days in advance, unavailability due to limitations on Customer's or MSP's side or force majeure events. In the event of an outage, locally installed Products remain unaffected. The stated availability level does not apply to Pre-release Services, Trial Subscriptions, NFRs, or to the use of our Services by ESET partners.