Limitations and data retention policy
Limitations
Entity |
Limitations |
|---|---|
API calls |
API area—API calls restriction: •Public—2,400 per IP address per hour •Auth-Push—licensed_users_count * 10,000 per caller per day •Auth—licensed_users_count * 1,600 per caller per day •Manage—28,800 per caller per day •Sync—28,800 per caller per day
Every resource in Azure is protected with Azure DDoS protection Basic. |
Logs |
10 GB per day |
Assigned companies |
1,000 |
Invitations or Installers |
The expiration period is 4 weeks. The default value in the Web Console is 1 day. The Live Installer link expires in 6 months. |
Data retention policy
Entity |
Retention period |
|---|---|
31 days |
|
Logs |
30 days |
Data Retention (Backup)
Retention periods for ESET Secure Authentication database backups and application telemetry are configured automatically. Users cannot adjust these periods.
Backup and recovery
•Database backups are retained for 7 days and are restorable within the defined retention period.
•Weekly backups are additionally retained for 4 weeks for extended recovery scenarios.
•Backup data is encrypted at rest.
•All backup data is stored and maintained within the service region.
•Backups are maintained solely for service continuity and disaster recovery purposes. Restoration of individual customer-deleted items or configurations is not supported.
Backup access and version recovery
•Backup copies are managed by the service provider and are not directly accessible to customers.
•Restoration to a previous software version is not supported.
•Version downgrade capabilities are not available.
Learn more about ESET Secure Authentication security.