Subscription Overview

Your ESA subsciption has three parameters:

•Subscription Validity

•Users

•OTP SMS Credits

The details of the subscription are obtained from the ESET Licensing system, and the ESA system automatically checks for subscription validity.

The ESA Provisioning server may perform subscription enforcement by limiting SMS OTPs and user provisioning. In addition, the ESA authentication server performs subscription enforcement by limiting user management actions and (in extreme cases) disabling user authentication.

Warnings are communicated to the ESA Administrator in the Dashboard section of ESA Web Console.

The full subscription state is displayed in the Subscription tile. This will include the overall state of the subscription as well as the details of usage (user numbers, remaining SMS credits, remaining subscription days).

ESA does not count the number of computers installed but the number of 2FA users. Customers can use ESA 2FA on various devices/integrations. For example, a user can use desktop logins, Windows logins, Outlook Web Access, and others, which are still counted as one subscription unit.

Separate from USERs are OTP SMS subscription units, which are not mandatory, and not all customers use them. Customers using ESA OTP SMS as a 2FA method must buy a separate OTP SMS subscription and add it to their EBA/ESET PROTECT HUB account.