Install ERA Server

validation-status-icon-error WARNING: Never install ERA Server and ERA Proxy on the same computer!

The ERA All-in-one installer is available for Windows operating systems only. This feature allows you to install all ERA components using the ERA installation Wizard.


1.Open the installation package and click Next on the Welcome screen.


2.Select Install Remote Administrator Server and click Next. If necessary, you can adjust the language settings in the Language drop-down menu before proceeding.


3.After accepting the EULA, click Next. Select the applicable components to install and click Install.


If you already have other version of Microsoft SQL Server or MySQL installed, or you plan to connect to different SQL Server, deselect this component.

You will not be able to install Microsoft SQL Server Express on a Domain Controller (for example, if you are using Windows SBS / Essentials). We recommend that you install ESET Remote Administrator on a different server or use Microsoft SQL Server or MySQL Server to run the ERA database. More information.


validation-status-icon-warning IMPORTANT: The Apache HTTP Proxy option is intended only for smaller or centralized networks, without roaming clients. If this option is selected, clients will be configured by default to tunnel communication with ESET via proxy installed on the same machine as ERA server. This connection will not work if there is no direct network visibility between clients and  ERA server.

Doing so will create and apply several proxy-based policies for clients automatically, which can save a lot of bandwidth on data downloaded from Internet and improve download speeds for product updates. We recommend that you select the check box next to Apache HTTP Proxy if you will manage more than 37 computers from ERA. You can install Apache HTTP Proxy later if you want.

For more information, see What is Apache HTTP Proxy? and Differences between Apache HTTP Proxy, Mirror Tool and direct connectivity.


4.If errors are found during the prerequisites check, address them accordingly. Make sure your system meets all prerequisites.


The following notification may be displayed if your system does not have enough disk space for ERA to install:

validation-status-icon-error There is only 32 MB free on system disk

You must have at least 5000 MB of free disk space to install ERA.

5.When the prerequisites check is complete and your environment meets all requirements, installation will begin.

validation-status-icon-infoNOTE: When installation is in progress, ERA installation Wizard is unresponsive.


6.Enter a valid License Key (included in the new purchase email you received from ESET) and click Next. If you are using legacy license credentials (Username and Password), convert the credentials to a License Key. Alternatively, you can choose to Activate later. If you choose Activate later, see the Activation chapter for further instruction.


7.If you chose to install Microsoft SQL Server Express in step 3, a database connection check will be performed—skip to Web Console user & server connection. If you have an existing database server, you will be prompted to enter your database connection details in the next step.

8.If you are using an existing SQL Server or MySQL, configure connection settings accordingly. Enter your Database name, Hostname, Port number (you can find this information in Microsoft SQL Server Configuration Manager), and Database account details (Username and Password) into the appropriate fields and then click Next. The connection to the database will be verified. If you have an existing ERA database (from a previous ERA installation) on your database server, this will be detected. You can choose to Use existing database and apply upgrade or Remove existing database and install new version.

validation-status-icon-infoNOTE: There are two options when entering Database account information. You can use a dedicated database user account that will have access to the ERA database only, or you can use an SA account (MS SQL) or root account (MySQL). If you decide to use a dedicated user account, you need to create the account with specific privileges. For details, see Dedicated database user account. If you do not intend to use a dedicated user account, enter your administrator account (SA or root).


If you entered SA account or root account in the previous window, click Yes to continue using the SA/root account as the database user for ESET Remote Administrator.


If you click No, you must select Create new user (if you have not already created one) or Use existing user (if you have a dedicated database user account as mentioned here).


9. You will be prompted to enter a password for the Web Console Administrator account. This password is important, as you will use it to log into the ERA Web Console. Click Next.


10. You can leave the fields intact, or enter your corporate information to appear in the details of ERA Agent and ERA Server certificates. If you choose to enter a password to the Authority password field, be sure to remember it. Click Next.


11. Installation progress will be displayed.


12. When the installation is complete, "ESET Remote Administrator Server installation was successful" will be displayed in addition to your ERA Web Console URL address. Click the URL to open the Web Console, or click Finish.


If installation is not successful:

Review the installation log files in the All-in-one installation package. The logs directory is the same as the directory for the All-in-one installer, for example:

See Troubleshooting for additional steps to resolve your issue.