Log files

Each ESET Remote Administrator component performs logging. ERA components write information about certain events into log files. The location of log files varies depending on the component. The following is a list of log file locations:

Windows

ERA Server

C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\

ERA Agent

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\

ERA Web Console and Apache Tomcat

C:\Program Files\Apache Software Foundation\Tomcat 7.0\Logs

See also https://tomcat.apache.org/tomcat-7.0-doc/logging.html

Mobile Device Connector

C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs\

ERA Proxy

C:\ProgramData\ESET\RemoteAdministrator\Proxy\EraProxyApplicationData\Logs\

ERA Rogue Detection Sensor

C:\ProgramData\ESET\Rogue Detection Sensor\Logs\

Apache HTTP Proxy

C:\Program Files\Apache HTTP Proxy\logs\
C:\Program Files\Apache HTTP Proxy\logs\errorlog

on older Windows operating systems

C:\Documents and Settings\All Users\Application Data\ESET\...

validation-status-icon-infoNOTE: C:\ProgramData is hidden by default. hmtoggle_plus0 To display the folder...

Linux

ERA Server

/var/log/eset/RemoteAdministrator/Server/
/var/log/eset/RemoteAdministrator/EraServerInstaller.log

ERA Agent

/var/log/eset/RemoteAdministrator/Agent/
/var/log/eset/RemoteAdministrator/EraAgentInstaller.log

Mobile Device Connector

/var/log/eset/RemoteAdministrator/MDMCore/
/var/log/eset/RemoteAdministrator/MDMCore/Proxy/

Apache HTTP Proxy

/var/log/httpd/

ERA Web Console and Apache Tomcat

/var/log/tomcat7/ or /var/log/tomcat8/

See also https://tomcat.apache.org/tomcat-7.0-doc/logging.html

ERA Proxy

/var/log/eset/RemoteAdministrator/Proxy/

ERA RD Sensor

/var/log/eset/RogueDetectionSensor/

ERA Virtual Appliance

ERA VA configuration

/root/appliance-configuration-log.txt

ERA Server

/var/log/eset/RemoteAdministrator/EraServerInstaller.log

Apache HTTP Proxy

/var/log/httpd (newer versions of ERA Virtual Appliance)

/opt/apache/logs/ (older versions of ERA Virtual Appliance, 6.3.12 and below)

OS X

/Library/Application Support/com.eset.remoteadministrator.agent/Logs/

/Users/%user%/Library/Logs/EraAgentInstaller.log