Install ERA Mobile Device Connector (Standalone)

To install Mobile Device Connector as a standalone tool, on a different computer than ERA Server, complete following steps.

validation-status-icon-error WARNING: Mobile Device Connector must be accessible from the Internet so that mobile devices can be managed at all times regardless of their location.

validation-status-icon-infoNOTE: Take into account that mobile device communicates with Mobile Device Connector which inevitably affects usage of mobile data. This applies especially to roaming.

Follow the steps below to install Mobile Device Connector on Windows:

1.Please read the prerequisites first and make sure all are met.

2.Double-click the installation package to open it, select Install Mobile Device Connector (Standalone) and click Next.

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3.After accepting the EULA, click Next. Select the applicable components to install and click Install.

4.Click Browse, navigate to the location of your SSL certificate for communication via HTTPS, and then enter the password for this certificate:

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5.Specify your MDM hostname: this is the public domain or public IP address of your MDM server as it is reachable by mobile devices from the Internet.

validation-status-icon-warning IMPORTANT: MDM hostname must be entered in the same form it appears in your HTTPS Server certificate, otherwise the iOS mobile device will refuse to install the MDM Profile. For example, if there is an IP address specified in the HTTPS certificate, type in this IP address into the MDM hostname field. If an FQDN is specified (for example, mdm.mycompany.com) in the HTTPS certificate, enter this FQDN in the MDM hostname field. Also, if a wild card * is used (for example, *.mycompany.com) in the HTTPS certificate, you can use mdm.mycompany.com in the MDM hostname field.

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6.The installer needs to create a new database which will be used by Mobile Device Connector. Specify the following connection details:

Database: MySQL Server/MS SQL Server/MS SQL Server via Windows Authentication

ODBC Driver: MySQL ODBC 5.1 Driver/MySQL ODBC 5.2 Unicode Driver/MySQL ODBC 5.3 Unicode Driver/SQL Server/SQL Server Native Client 10.0/ODBC Driver 11 for SQL Server

Database name: you can leave predefined name or change it if required

Hostname: hostname or the IP address of your database server

Port: used for connection to the database server

Database admin account Username/Password

validation-status-icon-infoNOTE: We recommend that you use the same database server you are using for ERA database, but you can use a different DB server if required. When you click Next, Mobile Device Connector installer will create its database.

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7.Specify a user for the newly created Mobile Device Connector database. You can select Create new user or Use existing database user. Enter the password for the database user.

8.Enter your Server host (name or IP address of your ERA Server) and Server port (the default port is 2222, if you are using a different port, replace the default port with your custom port number).

9.Select your installation type to proceed:

oServer assisted installation - you will provide ERA Web Console administrator credentials and the installer will download the required certificates automatically. Also check the permissions required for server-assisted installation.

1.Enter your Server host - name or IP address of your ERA Server and Web Console port (leave default port 2223 if you are not using custom port). Also, provide Web Console administrator account credentials - Username/Password.

2.When asked to Accept the Certificate, click Yes. Continue to step 10.

oOffline installation - you will provide a Proxy certificate which can be exported from ESET Remote Administrator. Alternatively, you can use your custom certificate.

1.Click Browse and navigate to the location of your Peer certificate (this is the Proxy certificate you've exported from ERA). Leave the Certificate password text field blank as this certificate does not require a password. Continue to step 10.

validation-status-icon-infoNOTE: If you are using custom certificates with ERA (instead of the default ones that were automatically generated during ESET Remote Administrator installation), these should be used when you are prompted to supply a Proxy certificate.

10. Specify the destination folder for Mobile Device Connector (we recommend using the default), click Next > Install.

11. After the installation is complete, check to see if Mobile Device Connector is running correctly by opening https://your-mdm-hostname:enrollment-port (for example https://mdm.company.com:9980) in your web browser or from a mobile device. If the installation was successful, you will see following message:

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12. You can now activate MDM from ERA Remote Administrator.