Agent installation - Mac OS X

These steps apply when performing a local installation of the Agent.

1.Make sure all prerequisites are met:

ERA Server and the ERA Web Console are installed (on a Server computer).

An Agent certificate is created and prepared on your local drive.

A Certification Authority is prepared on your local drive. (Only needed for unsigned certificates)

validation-status-icon-infoNOTE: Should you experience problems when deploying ERA Agent remotely (the Server task Agent deployment ends with a Failed status) please refer to Agent deployment troubleshooting.

2.Get the installation file (standalone agent installer .dmg). You can get it:

ofrom the ESET download site

ofrom your system administrator

3.Double click the .dmg file and then start the installation by double clicking the .pkg file .  

4.Proceed through the installation and when asked enter the Server connection data: Server host (hostname or IP address of the ERA Server) and the Server port (by default 2222).

5.Select a Peer certificate and a password for this certificate. Optionally, you can add a Certification authority.

validation-status-icon-warning IMPORTANT: The certificate passphrase must not contain following characters: " \ These characters cause critical error during the initialization of the Agent.

6.Review the install location and click Install. The Agent will be installed on your computer.

7.The ERA Agent log file can be found here:

/Library/Application Support/com.eset.remoteadministrator.agent/Logs/
/Users/%user%/Library/Logs/EraAgentInstaller.log