Computers

All client computers that were added to ESET Remote Administrator are shown here and are divided into Groups. Clicking on a group from the list (on the left) will display the members (clients) of this group in the right pane. You can filter the clients using the filters at the top of the page, clicking Add Filter shows the available filtering criteria. There are also a few pre-defined filters that are quickly accessible:

Four icons that let you filter by severity (red - Errors, yellow - Warnings, green - Notices and gray - Unmanaged computers). The severity icon represents the current status of your ESET product on a particular client computer. You can use a combination of these icons by turning them on or off. For example, to see only the computers with warnings, leave only the yellow icon on (the rest of the icons must be turned off). To see both warnings and errors, leave only these two icons on.
Subgroups check box - show subgroups of the currently selected group.
Unmanaged computers (clients on the network that do not have the ERA Agent or a ESET security product installed) usually appear in the Lost & Found group.

Using the drop-down menu below the filters, you can limit the displayed clients (computers). There are a few categories:

All Devices from the drop-down menu to see all the client computers again, without limiting (filtering) displayed clients. You can use a combination of all the above filtering options when narrowing down the view.
ESET Protected (protected by an ESET product)
Remote Administrator (individual ERA components such as Agent, RD Sensor, Proxy, etc.)
Other (Shared Local Cache, Virtual Appliance). When you make your selection, only the respective clients will be displayed.

icon_details_hoverNOTE: In case you are not able to find a particular computer in the list and know it is in your ERA infrastructure, make sure that all filters are turned off.

computer_filters

You can use context menu (icon_cogwheel icon) to can create Static or Dynamic Group, create New task or select from other available actions.

Computers button actions:

icon_plus New...

Manually Add Devices that are not found or added automatically.

Details...

icon_detailsBasic (Name, Parent Group, Device, OS Information, etc.)
icon_cogwheel Configuration (Configuration, Applied Policies, etc.)
SysInspector - displays SysInspector log Viewer, you need to run SysInspector log request Client Task to see the output.
Task Executions (Occurred, Task Name, Task Type, Status, etc.)
Installed Applications (Name, Vendor,Version, Agent supports uninstall, etc.)
Alerts (Problem, Status, etc.)
Threats and Quarantine (All Threat Types, Muted, Cause, Threat Name, Threat Type, Object Name, Hash, etc.)

icon_delete Delete

This will remove the client from the list, but as long as it is in the network it will appear in the Lost & Found group.

icon_move Move...

You can move the client to a different group, selecting this option displays a list of available groups.

icon_rename_default Rename multiple items

Lets you make a bulk change of computer names shown in ERA Web Console. For example, if displayed name is “john.hq.company.com”, type “hq\.company” into Search for (Regex) field and “company” into Replace with. Click Rename button and computers will show up in ERA Web Console as “john.eset.com”.

icon_manage Manage Policies...

A Policy can also be assigned directly to a client (multiple clients), not just a group. Select this option to assign the policy to selected client(s).

icon_wake-up_calls Send Wake-Up Call

ERA Server initiates immediate communication with the ERA Agent on a client machine. This useful when you do not want to wait for the regular interval when the ERA Agent connects to the ERA Server. For example when you want a Client Task to be run immediately on client(s) or if you want a Policy to be applied right away.

icon_details_hoverNOTE: When you make a change and want it to be applied, wait about one minute before using Wake-Up Call.

icon_deploy Deploy Agent...

With this option, you can create a New Server Task.

icon_disable_default Deactivate Products

When you use this option, a license will be deactivated (for selected client computer) within ESET License Administrator. ESET security product running on a client computer will find out that the license has been deactivated next time it connects to the Internet. The advantage of this is that you can deactivate license even for computers which are no longer managed by ERA.