License Management

ESET Remote Administrator uses a completely new ESET licensing system. You can easily manage your licenses via ESET Remote Administrator. By purchasing licensing for any ESET business product, you automatically receive access to ESET Remote Administrator.

If you already have an ESET-issued Username and Password that you want to convert to a License Key, see Convert legacy license credentials. The Username and the Password have been replaced by a License Key/Public ID. A License Key is a unique string used to identify the license owner and the activation itself. A Public ID is a short string used to identify the license to a 3rd party (for example, the Security Admin responsible for the Unit distribution).

The Security Admin can be used to manage specific licenses and is different from a License Owner. The license owner can delegate a license to a security admin, authorizing that person to manage specific licenses. If they accept, they receive license management privileges. We recommend that all license owners also create Security Admin accounts for themselves.

Licenses can be managed from this section, or online by clicking Open ELA (ESET License Administrator) or using the ESET License Administrator web interface (see the Security Admin section).

The License Management section in ESET Remote Administrator is accessible from the main menu under Admin > License Management.

Licenses can be identified by their Public ID. In ESET License Administrator and ERA, each license is identified Public ID, License Type and Flags:

License Type can be Full_Paid - Paid license, Trial - Trial license and NFR - license Not For Resale.
Flags include MSP, Business and a Consumer.

license_type_flags

The security Product name for which its license is intended.
The overall Status of the license (if the license is expired, overused, or at risk of expiration or overuse, a warning message will be displayed here).
The number of Units that can be activated with this license and number of offline units.
The number of Subunits of ESET server products (mailboxes, gateway protection, connections).
The license Expiration date.
The license Owner name and Contact.

license_management

License Status - displayed for the active menu item.

icon_success Green - your license is activated successfully.

validation-status-icon-error Red - license is not registered via ESET License Administrator or the license has expired.

validation-status-icon-warning Orange - your license is still depleted or is about to expire (expiration is due in 30 days).

Synchronize licenses

ESET License Administrator automatically syncs once a day. Click Synchronize licenses to refresh license information in ERA immediately.

Add License or License key

Click Add Licenses and then select the method you want to use to add your new license(s):

1.License Key - Enter a license key for a valid license and click Add License. The license key will be verified against the activation server and added to the list.
2.Security Admin Credentials - Connect a security admin account and all its licenses to the License Management section.
3.License File - Add a license file (.lf) and click Add License. The license file will be verified and the license added to the list.

Remove Licenses

Select a license from the list above and click this to remove it completely. You will be asked to confirm this action. Removal of the license does not trigger deactivation of the product. Your ESET product will remain activated even after the license has been deleted in ERA License Management.

Licenses can be distributed to ESET security products from ERA using two tasks:

The Software installation task
The Product activation task