Clients tab

This tab displays general information about individual clients, the information displayed is based on the View mode set in ESET Remote Administrator.

Attribute

Description

Client Name

Name of Client (Can be changed in the Client's properties dialog - General tab)

Computer Name

Name of workstation / server (hostname)

MAC Address

MAC address (network adapter)

Primary Server

Name of ERAS with which a client is communicating

Domain

Domain / group name, to which a client belongs (these are not groups created in ERAS)

IP

IPv4 or IPv6 address

Product Name

Name of ESET product

Product Version

Version of ESET product

Requested Policy Name

Name of policy requested for a client by a user or server. Requested policy will sync with actual policy after a client connects to ERAS and if there are no policy rules which disallow to assign requested policy.

Actual Policy Name

Name of policy successfully assigned to a client after connecting to ERAS.

Last Connected

Time that client last connected to ERAS (All other data collected from clients includes this timestamp, except for some data obtained by replication)

Protection Status Text

Current status of the ESET security product installed on a client

Virus Signature DB

Version of virus signature database

Last Threat Alert

Last virus incident

Last Firewall Alert

Last event detected by the ESET Endpoint Security Personal firewall (Events from the Warning level and higher are shown)

Last Event Warning

Last error message

Last Files Scanned

Number of files scanned during the last On-demand scan

Last Files Infected

Number of infected files found during the last On-demand scan

Last Files Cleaned

Number of files cleaned (or deleted) during the last On-demand scan

Last Scan Date

Date of last On-demand scan

Restart Request

Is a restart required (for example, after a program upgrade)

Restart Request Date

Time of first restart request

Product Last Started

Time that client program was last launched

Product Install Date

Date that the ESET security product was installed on the client

Roaming User

Clients with this attribute will perform the ”update now” task each time they establish a connection with the ERAS (recommended for notebooks). The update is only performed if the client's virus signature database is not up to date. This feature is useful for users that have not been connected to ERAS for a long time, and this task triggers the update immediately (even before the regular update task).

New Client

Newly connected computer (see General description of tabs and clients)

OS Name

Name of client operating system

OS Platform

Operating system platform (Windows / Linux…)

HW Platform

32-bit / 64-bit

Configuration

Client’s current.xml configuration (including date/time that the configuration was created)

Protection Status

General status statement (Similar in nature to the Configuration attribute)

Protection Features

General status statement for program components (Similar to Configuration attribute)

System Information

Client submit system information to ERAS (including the time that the system information was submitted)

SysInspector

Clients with the ESET SysInspector tool installed can submit logs from this application.

Custom Info 1, 2, 3

Custom Information to be displayed specified by the administrator (this option can be configured in ERAC through Tools > Server Options… > Advanced tab > Edit Advanced Settings… > ESET Remote Administrator > ERA Server > Setup > Other settings > Client custom info 1, 2, 3).

Comment

A short comment describing the client (entered by the administrator)

NOTE: Some of these values are intended for informational purposes only, and may not be current at the time the administrator views them in the console. For example, information about an update error that occurred at 7 a.m. does not necessarily mean the update was not completed successfully at 8 a.m. Last Threat Alert and Last Event Warning may be counted among such values. If the administrator knows that given information is obsolete, it can be cleared by right-clicking and selecting Clear Info > Clear “Last Threat Alert” Info or Clear “Last Event Warning” Info. Information about the last virus incident or the last system event will be deleted.

Double-clicking a client will display additional options in the Client tab:

General Contains similar information to that displayed in the Clients tab. You can use it to change the Client Name – the name under which a client is visible in ERA and add an optional comment.

Member Of Groups This tab lists all groups to which the client belongs. For more information, see Information filtering.

Tasks displays tasks related to the given client. For more information see Tasks.

Configuration This tab allows you to view or export the current client configuration to an.xml file. Later in this manual, we will explain how .xml files can be used to create a configuration template for new/modified.xml configuration files. For more information see Tasks.

Protection Status This is a general status overview of all ESET programs. Some of the statements are interactive and allow immediate intervention. This functionality is useful because it eliminates the need to manually define a new task for solving given protection issues.

Protection Features Component status for all ESET security features (Antispam, Personal firewall, etc.)

System Information Detailed information about the installed program, its program component version, etc.

SysInspector Detailed information about the startup processes and processes running in the background.

Quarantine Contains a list of quarantined files. Quarantined files can be requested from a client and saved to a local disk.

To execute network actions for specific client(s), right-click a client (or clients) and select Network Action from the context menu.

If  you happen to have duplicate clients in this tab, you can merge them.