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Customer Care

ESET Customer Care specialists are available to provide administrative assistance or technical support related to ESET Parental Control for Android or any other ESET product.

To send a support request directly from your device, open ESET Parental Control for Android main menu three_dots_menu and tap Customer care > Report issue.

ESET Parental Control for Android includes advanced logging functionality to help diagnose potential technical issues. To provide ESET with a detailed application log, make sure that Submit application log is selected (default). Tap Submit to send your request. An ESET Customer Care specialist will contact you at the email address you provided.

The diagnostic logs were deleted if you uninstalled and reinstalled ESET Parental Control for Android as part of troubleshooting. We recommend replicating the problem again and sending the logs afterward.

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Application is unable to open or is not responding

To submit support request to ESET if ESET Parental Control for Android is not responding or you are unable to open it, on your mobile device go to Settings > Applications > Parental Control > Storage > Manage Storage. In your ESET Parental Control for Android application,  tap Customer care and fill in all required fields.