Privacy Policy

ESET, spol. s r. o., having its registered office at Einsteinova 24, 851 01 Bratislava, Slovak Republic, registered in the Commercial Register administered by Bratislava I District Court, Section Sro, Entry No 3586/B, Business Registration Number: 31 333 535 as a Data Controller ("ESET" or "We") would like to be transparent when it comes to processing of personal data and privacy of our customers. To achieve this goal, We are publishing this Privacy Policy with the sole purpose of informing our customer ("End User" or "You") about following topics:

Processing of Personal Data,

Data Confidentiality,

Data Subject's Rights.

Processing of Personal Data

Services provided by ESET implemented in our product are provided under the terms of End User License Agreement ("EULA") but some of them might require specific attention. We would like to provide You with more details on data collection connected with provision of our services. We render various services described in the EULA and product documentation such as update/upgrade service, support, etc. To make it all work, We need to collect following information:

Product contains functions which allow End User to control access of managed users to certain group of web pages and/or mobile applications, time management and location finding. In order to enable these features, it sends information to the ESET, including but not limited to information on visited websites, locations, mobile applications, information about the computer, including information about the operations and functionality of the product. The information may contain data about the End User or other managed users (You may specify managed users by name, age or even photo if you like to), information about the computer, the operating system and applications installed, files from the computer on which the Product is installed.

The account on https://my.eset.com under the specific  needs to created in order to use the Product. We may contact you via account on https://my.eset.com, product messages or email with reports and/or notification which can be customized by You.

Update and other statistics covering information concerning installation process and your computer including platform on which our product is installed and information about the operations and functionality of our products such as operation system, hardware information, installation IDs, license IDs, IP address, configuration settings of product.

Licensing information such as license ID and personal data such as name, surname, address, email address is required for billing purposes, license genuineness verification and provision of our services.

Contact information and data contained in your support requests may be required for service of support. Based on the channel You choose to contact us, We may collect your email address, phone number, license information, product details and description of your support case. You may be asked to provide us with other information to facilitate service of support.

Data Confidentiality

ESET is a company operating worldwide via affiliated entities or partners as part of our distribution, service and support network. Information processed by ESET may be transferred to and from affiliated entities or partners for performance of the EULA such as provision of services or support or billing. Based on your location and service You choose to use, We might be required to transfer your data to a country with absence of adequacy decision by the European Commission. Even in this case, every transfer of information is subject to regulation of data protection legislation and takes place only if required. Privacy Shield mechanism, Standard Contractual Clauses, Binding Corporate Rules or another appropriate safeguard must be established without any exception.

We are doing our best to prevent data from being stored longer than necessary while providing services under the EULA. Our retention period might be longer than the validity of your license just to give you time for easy and comfortable renewal. Minimized and pseudonymized statistics and other data may be further processed for statistical purposes.

ESET implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify supervisory authority as well as data subjects. As a data subject, You have a right to lodge a complaint with a supervisory authority.

Data Subject's Rights

ESET is subject to regulation of Slovak laws and We are bound by data protection legislation as part of European Union. You are entitled to following rights as a data subject:

right to request access to your personal data from ESET,

right to rectification of your personal data if inaccurate (You also have the right to have the incomplete personal data completed),

right to request erasure of your personal data,

right to request restriction of processing your personal data

right to object to processing as well as

right to data portability.

If You would like to exercise your right as a data subject or You have a question or concern, send us a message at:

ESET, spol. s r.o.
Data Protection Officer
Einsteinova 24
85101 Bratislava
Slovak Republic
dpo@eset.sk