Overview of ESET Professional Services

Professional Services include the following services:

•Full specification is available in Specification of ESET Professional Services

ESET Deployment and Upgrade service

Offers end-to-end installation and initial configuration of newly purchased ESET products within environments to the extent agreed within a relevant service proposal.

Provides your company with a correct setup and efficiently running environment for ESET business security products.

ESET HealthCheck service

Helps customers reach the optimal operation of ESET products and ensure business continuity. Service includes the comprehensive examination of ESET product integration within the whole IT environment, together with the examination of product configurations and settings.

The findings are summarized in a comprehensive document containing valuable advice on potential improvements.

ESET Premium Support Essential service

Service that brings Enterprise administrators peace of mind and provides prompt assistance from their security vendor at any hour of the day or night, including weekends and public holidays.

ESET Premium Support Advanced service

The additional activities (sub-services) carried out by ESET professionals are included:

•Deploying an ESET business product

•Providing prompt Premium Support

•Conducting HealthChecks for periodic environment inspections