Overview of ESET Professional Services

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Professional Services include the following services:

•Full specification is available in Specification of ESET Professional Services

ESET Deployment and Upgrade service

Offers end-to-end installation and initial configuration of applications (as part of newly purchased ESET offerings) within environments to the extent agreed upon in a relevant service proposal.

Provides your company with a correct setup and efficiently running environment for ESET business security applications.

ESET HealthCheck service

Helps customers reach the optimal operation of ESET applications and cloud platforms and ensure business continuity. Service includes the comprehensive examination of ESET integration within the whole IT environment, together with the examination of product configurations and settings.

The findings are summarized in a comprehensive document containing valuable advice on potential improvements.

ESET Premium Support service

Service that brings Enterprise administrators peace of mind and provides prompt assistance from their security vendor at any hour of the day or night, including weekends and public holidays.

ESET Premium Support Ultimate service

The additional activities (sub-services) carried out by ESET professionals are included:

•Deploying ESET business applications

•Providing prompt Premium Support

•Conducting health checks for periodic environment inspections

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