Help and support

ESET Mail Security contains troubleshooting tools and support information that will assist you in solving issues that you may encounter.


The ESET Knowledgebase contains answers to the most frequently asked questions as well as recommended solutions for various issues. Regularly updated by ESET technical specialists, the Knowledgebase is the most powerful tool for resolving various types of problems.

Open help

Launches online help pages for ESET Mail Security.

Select this to find solutions to the most frequently encountered problems. We recommend that you read this section before contacting technical support.

Technical Support

If you cannot find an answer to your problem, you can also use this form located on the ESET website to quickly contact our Technical Support department.

Display details information (Product name, Product version,etc.) for Technical Support.

Support Tools

Links to the ESET Threat Encyclopedia, which contains information about the dangers and symptoms of different types of infiltration.

Links to the ESET Log Collector download page exlink. ESET Log Collector is an application that automatically collects information, such as configuration and logs from your server in order to help resolve issues more quickly.

Links to ESET Virus radar, which contains information about versions of the ESET detection modules.

The ESET Specialized Cleaner is a removal tool for common malware infections such as Conficker, Sirefef, Necurs, etc.

Product and License information

Click to launch the Product activation window. Select one of the available methods to activate ESET Mail Security.

Displays information about your copy of ESET Mail Security.