Mail Quarantine

The Mail Quarantine manager is available for all three Quarantine types:

Local quarantine

Quarantine mailbox

MS Exchange quarantine

note_icon_note NOTE

If your Mail Quarantine manager is grayed out, it is because of the following reasons. You are running Microsoft Exchange Server 2003 and 2003 R2 or SBS 2003 and SBS 2003 R2 on which this feature is not supported, or EWS (Exchange Web Services) is not available. This does not apply to Local quarantine, Local quarantine will work on all Exchange Servers and regardless of EWS availability.

note_icon_note NOTE

The Mail Quarantine Web interface is an alternative to Mail Quarantine manager that allows you to manage quarantined email objects.


Select range (Date from and Date to) to filter quarantined emails.

Filter - Enter a string into the text box to filter displayed emails (all columns are searched).

note_icon_important IMPORTANT

Mail Quarantine manager data is not updated automatically, we recommend that you click Refresh icon_refresh regularly to see the most current items in the Mail Quarantine.



Release - Releases email to its original recipient(s) using Replay directory and deletes it from quarantine. Click Yes to confirm the action.

note_icon_note NOTE

When releasing an email from quarantine, ESET Mail Security ignores To: MIME header because it can be easily spoofed. Instead, it uses the original recipient information from RCPT TO: command acquired during the SMTP connection. This ensures that correct email recipient receives the message which is being released from quarantine.

Delete - Deletes item from quarantine. Click Yes to confirm the action.

Quarantine mail details - Double click quarantined message or right-click and select Details, a pop-up window will open with details about the quarantined email message. You can also find some additional information about the email in the RFC email header.

Actions are also available from the context menu. If desired, click Release, Delete or Delete permanently to take an action with a quarantined email message. Click Yes to confirm the action. If you choose Delete permanently the message will be deleted from the file system as well, as opposed to Delete which will remove the item from Mail Quarantine manager view.