The protection status shown in the Monitoring section informs you about the current protection level of your computer. A status summary about the operation of ESET Mail Security will be displayed in the primary window.

MONITOR_GREEN The green Maximum protection status indicates that maximum protection is ensured. The status window also displays quick links to frequently used features in ESET Mail Security and information about the last update.


Modules that are working properly are assigned a green check. Modules that are not fully functional are assigned a red exclamation point or an orange notification icon. Additional information about the module is shown in the upper part of the window. A suggested solution for fixing the module is also displayed. To change the status of an individual module, click Setup in the main menu and then click the desired module.


MONITOR_RED The red icon indicates critical problems - maximum protection of your computer is not ensured. A red icon will be displayed to signal the following scenarios:

Mail server antivirus protection disabled - Click Enable antivirus protection in the Monitoring or re-enable Antivirus and antispyware protection in the Setup pane of the main program window.

Virus signature database out of date - Click Update the virus signature database or click Update now in the Update tab of the main program window.

Product not activated or License expired - This is indicated by the protection status icon turning red. The program is not able to update after the license expires. Follow the instructions in the alert window to renew your license.

note_icon_note NOTE

If you are managing ESET Mail Security using ERA and have a policy assigned to it, the status link will be locked (grayed out) depending on what features belong to the policy.

MONITOR_ORANGE The orange icon indicates that your ESET product requires attention for a non-critical problem. An orange icon will be displayed to signal the following scenarios:

Web access protection is paused - Click Enable Web access protection in the Monitoring or re-enable Web access protection in the Setup pane of the main program window.

Your license will expire soon - This is indicated by the protection status icon displaying an exclamation point. After your license expires, the program will not be able to update and the Protection status icon will turn red.

Policy override active - The configuration set by the policy is temporarily overridden, possibly until troubleshooting is complete.


The Monitoring page also contains information about your system including:

Product version - version number of ESET Mail Security.

Server Name - machine hostname or FQDN.

System - operating system details.

Computer - hardware details.

Server uptime - shows how long the system is up and running, basically the opposite of downtime.

Mailbox count - ESET Mail Security detects the number of mailboxes and displays the count based on detection:

Domain - count of all mailboxes in a particular domain to which the Exchange Server belongs.

Local - reflects the count of mailboxes (if any) for the Exchange Server where ESET Mail Security is installed. For more information how see our Knowledgebase.

If you are unable to solve a problem using the suggested solutions, click Help and support to access the help files or search the ESET Knowledgebase. If you still need assistance, you can submit an ESET Customer Care support request. ESET Customer Care will respond quickly to your questions and help find a resolution.